We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4771243
3 Mar 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4771243 The complaint Mr H complains that J.P. Morgan Europe Limited, trading as Chase, won’t refund the money he lost when he fell victim to an investment scam. Mr H is being represented by a claims management company in this complaint. What happened The details of what happened ... (3 pages)View decision -
Decision Reference DRN-5368413
3 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5368413 The complaint Mr D complains that Wise Payments Limited (Wise) won’t refund him after he was the victim of a fake job scam. Mr D is represented by a third party, but for ease of reading I’ll refer to Mr D only. What happened Mr D says he received a message on his mobile pho... (5 pages)View decision -
Decision Reference DRN-5297417
3 Mar 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5297417 The complaint Mr O complains that Tesco Personal Finance Limited, trading as Tesco Bank unfairly closed his credit card account. What happened Around August last year, Mr O contacted Tesco Bank for support with his credit card PIN. At this point he was advised by Tesco Bank ... (2 pages)View decision -
Decision Reference DRN-5257538
3 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5257538 The complaint Miss D is unhappy with Barclays Bank UK PLC. Miss D used the switching process to move her bank account to Barclays from another bank. When the switch completed Miss D found that the new account didn’t include her old overdraft from her previous account. Barcla... (3 pages)View decision -
Decision Reference DRN-5187872
3 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5187872 The complaint Mr A is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel cryptocurrency recovery scam. This followed closely after he lost money to an investment scam when he was co... (5 pages)View decision -
Decision Reference DRN-5255594
3 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5255594 The complaint Mr A complains that Wise Payments Limited (“Wise”) closed his account unfairly. What happened Wise says Mr A opened a personal account with Wise in 2020. In late 2024 it contacted him to say that it was deactivating his account because his account was being use... (3 pages)View decision -
Decision Reference DRN-5210665
3 Mar 2025 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-5210665 The complaint Mr C complains that Shawbrook Bank Limited caused a loss of interest and inconvenience by delaying a transfer from an Individual Savings Account (ISA) held with a third-party bank, which I’ll refer to as B, to a new ISA he was opening with Shawbrook. What happe... (2 pages)View decision -
Decision Reference DRN-5278158
3 Mar 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5278158 The complaint Mr L complains about the quality of a car he has been financing through an agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services (“Alphera”). What happened Mr L took receipt of a used car in October 2023. The car was about fo... (3 pages)View decision -
Decision Reference DRN-5316896
3 Mar 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5316896 The complaint Miss W has complained that Starling Bank Limited won’t refund the money she spent on a gambling site when she says the site hasn’t paid out her winnings. What happened In 2024, Miss W was sent an email from a gambling merchant, and she signed up to their websit... (2 pages)View decision -
Decision Reference DRN-5322279
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5322279 The complaint Ms H complains that Revolut Ltd (“Revolut”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2021, Ms H saw an advert for company that... (6 pages)View decision
