We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1284 results
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Decision Reference DRN1899923
24 Oct 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A is unhappy Tradewise Insurance Company Limited (Tradewise) has declined his car insurance claim. backgroundOn 16 September 2018 Mr A’s car was stolen. So he made a claim to Tradewise. Tradewise asked Mr A if he had an MOT certificate. But he wasn’t able to provide one. When discussing... (2 pages)View decision -
Decision Reference DRN-2426143
11 Dec 2020 Admiral Insurance Company Limited UpheldInsuranceDRN-2426143 The complaint Mr P is unhappy with the settlement amount Admiral Insurance Company Limited offered him for his stolen car. What happened Mr P’s car was stolen and so he made a claim under his Admiral motor insurance policy. Admiral accepted his claim and ultimately valued his ... (2 pages)View decision -
Decision Reference DRN9926004
29 Jul 2014 Covea Insurance plc UpheldInsurance (excluding PPI)Mr E complains that Covea Insurance plc should pay his claim on his motor trade road risks policy.backgroundMr E hit a third party vehicle in the rear. Mr E complained after Covea declined his claim because he had been driving a car with no MOT certificate.The adjudicator recommended ... (3 pages)View decision -
Decision Reference DRN-3318270
2 Mar 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-3318270 The complaint Mr J complains Admiral Insurance Company Ltd (Admiral) unfairly settled his claim on his motor insurance policy. There are several parties and representatives of Admiral involved throughout the claim but for the purposes of this complaint I’m only going to refer t... (3 pages)View decision -
Decision Reference DRN0951733
18 Jul 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr P has complained that MCE Insurance Company Limited made a deduction from the market value it paid when Mr P made a claim under his motorbike insurance policy. The MOT for Mr P’s motorbike had expired when it was stolen. backgroundMr P bought a motorbike insurance po... (2 pages)View decision -
Decision Reference DRN-3861647
16 Dec 2022 Advantage Insurance Company Limited Not upheldInsuranceDRN-3861647 The complaint Mr T complains that Advantage Insurance Company Limited declined his claim on his motor insurance policy. He wants it to pay his claim. What happened Mr T had a car accident and he made a claim on his policy. Advantage declined the claim because it said Mr T’s car... (2 pages)View decision -
Decision Reference DRN-4348973
2 Oct 2023 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4348973 The complaint Mr C complains about Accredited Insurance (Europe) Ltd (“AIL”) and their decision to decline the claim he made on his motor insurance policy after his car was deemed a total loss. What happened Mr C held a motor insurance policy, underwritten by AIL. Unfortunately... (4 pages)View decision -
Decision Reference DRN3356893
4 Jan 2016 Zenith Insurance Management UK Limited UpheldInsurance (excluding PPI)Miss S has complained that Zenith Insurance Management UK Limited scrapped her car when she made a claim under her motor policy and didn’t consider her claim because her car didn’t have a valid MOT when it was damaged by fire.backgroundMiss S bought her motor ... (2 pages)View decision -
Decision Reference DRN-4976731
17 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4976731 The complaint Mr P has complained about the way Admiral Insurance (Gibraltar) Limited dealt with a claim he made under his car insurance policy. What happened Mr P bought a car insurance policy with the insurer, Admiral. On 8 September 2023, Mr P took his car to a garage for... (4 pages)View decision -
Decision Reference DRN9460458
16 Mar 2018 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr K isn’t happy because The Society of Lloyd’s has declined a claim he made under his commercial motor insurance policy. backgroundMr K’s van was involved in an accident so he made a claim on his insurance. The claim was declined because the van didn’t have a vali... (2 pages)View decision
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