We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1095 results
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Decision Reference DRN1899923
24 Oct 2019 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A is unhappy Tradewise Insurance Company Limited (Tradewise) has declined his car insurance claim. backgroundOn 16 September 2018 Mr A’s car was stolen. So he made a claim to Tradewise. Tradewise asked Mr A if he had an MOT certificate. But he wasn’t able to provide one. When discussing... (2 pages)View decision -
Decision Reference DRN9926004
29 Jul 2014 Covea Insurance plc UpheldInsurance (excluding PPI)Mr E complains that Covea Insurance plc should pay his claim on his motor trade road risks policy.backgroundMr E hit a third party vehicle in the rear. Mr E complained after Covea declined his claim because he had been driving a car with no MOT certificate.The adjudicator recommended ... (3 pages)View decision -
Decision Reference DRN-3318270
2 Mar 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-3318270 The complaint Mr J complains Admiral Insurance Company Ltd (Admiral) unfairly settled his claim on his motor insurance policy. There are several parties and representatives of Admiral involved throughout the claim but for the purposes of this complaint I’m only going to refer t... (3 pages)View decision -
Decision Reference DRN0951733
18 Jul 2018 MCE Insurance Company Limited UpheldInsurance (excluding PPI)Mr P has complained that MCE Insurance Company Limited made a deduction from the market value it paid when Mr P made a claim under his motorbike insurance policy. The MOT for Mr P’s motorbike had expired when it was stolen. backgroundMr P bought a motorbike insurance po... (2 pages)View decision -
Decision Reference DRN-3861647
16 Dec 2022 Advantage Insurance Company Limited Not upheldInsuranceDRN-3861647 The complaint Mr T complains that Advantage Insurance Company Limited declined his claim on his motor insurance policy. He wants it to pay his claim. What happened Mr T had a car accident and he made a claim on his policy. Advantage declined the claim because it said Mr T’s car... (2 pages)View decision -
Decision Reference DRN-4348973
2 Oct 2023 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4348973 The complaint Mr C complains about Accredited Insurance (Europe) Ltd (“AIL”) and their decision to decline the claim he made on his motor insurance policy after his car was deemed a total loss. What happened Mr C held a motor insurance policy, underwritten by AIL. Unfortunately... (4 pages)View decision -
Decision Reference DRN-2426143
11 Dec 2020 Admiral Insurance Company Limited UpheldInsuranceDRN-2426143 The complaint Mr P is unhappy with the settlement amount Admiral Insurance Company Limited offered him for his stolen car. What happened Mr P’s car was stolen and so he made a claim under his Admiral motor insurance policy. Admiral accepted his claim and ultimately valued his ... (2 pages)View decision -
Decision Reference DRN-2538509
12 Feb 2021 QBE UK Limited UpheldInsuranceDRN-2538509 The complaint Company T has complained that QBE UK Limited (QBE) made a deduction from the market value it paid when T made a claim under its commercial motor insurance policy. This was because the MOT had expired when the car was stolen. What happened In April 2020 T made a cl... (2 pages)View decision -
Decision Reference DRN-3783510
17 Nov 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3783510 The complaint Mr T complains that Watford Insurance Company Europe Limited (Watford) declined a claim involving a named driver on his policy and is pursuing him for the third-party costs, under his motor insurance policy. What happened In September 2018 Mr T says he was away fr... (3 pages)View decision -
Decision Reference DRN7467836
11 Feb 2019 Inter Partner Assistance SA UpheldInsurance (excluding PPI)Mr W complains that he was unfairly denied roadside assistance under his insurance policy with Inter Partner Assistance SA (IPA). Where I refer to IPA, this includes their claims handlers and agents.backgroundOne of the benefits of Mr W’s motorcycle insurance policy ... (3 pages)View decision
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