We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 526 results
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Decision Reference DRN-5599934
3 Jun 2025 Quotemetoday.co.uk Ltd UpheldInsuranceDRN-5599934 The complaint Mr G has complained that Quotemetoday.co.uk Ltd (QMT) mis-sold his motor trade insurance policy. And that this led to his claim for damage to his motorhome being turned down by his insurer. What happened Mr G took out a motor trade policy through QMT in Januar... (6 pages)View decision -
Decision Reference DRN-5497126
27 May 2025 DEVITT INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-5497126 The complaint Mr B complains that Devitt Insurance Services Limited (“Devitt”) cancelled his motorcycle insurance policy a day early, which resulted in a declined theft claim. What happened Mr B contacted Devitt to confirm he was leaving the country and wanted to cancel his ... (3 pages)View decision -
Decision Reference DRN-5541889
15 May 2025 Zurich Insurance PLC Not upheldInsuranceDRN-5541889 The complaint Mr I has complained about the market value settlement Zurich Insurance PC paid for his claim under his motorcycle insurance policy. All reference to the insurer Zurich in my decision includes its agents. What happened Mr I’s motorbike was damaged in an incident... (2 pages)View decision -
Decision Reference DRN-5432573
9 May 2025 Alwyn Insurance Company Limited Not upheldInsuranceDRN-5432573 The complaint Mr F complains about the amount Alwyn Insurance Company Limited (‘Alwyn’) agreed to pay for the total loss of his motorbike under his motorbike insurance policy. What happened Mr F made a claim following the theft of his motorbike. Following review, Alwyn acce... (3 pages)View decision -
Decision Reference DRN-5358505
25 Apr 2025 Trinity Lane Insurance Company Limited Not upheldInsuranceDRN-5358505 The complaint Mr D complains about Trinity Lane Insurance Company Limited’s decision to cancel his motorcycle insurance policy. Trinity has been represented by its agents in the handling of the policy. All references to Trinity include its agents. What happened Mr D took out... (3 pages)View decision -
Decision Reference DRN-5223995
24 Mar 2025 West Bay Insurance Plc Not upheldInsuranceDRN-5223995 The complaint Mr D complained that West Bay Insurance Plc trading as Zenith Insurance cancelled his motorcycle insurance policy. What happened Mr D took out a policy with West Bay in 2024 via an online insurance market comparison site. But when Mr D sent in his motorbike’s ... (3 pages)View decision -
Decision Reference DRN-5393659
13 Mar 2025 Markerstudy Insurance Company Limited UpheldInsuranceDRN-5393659 The complaint Miss S complains about how Markerstudy Insurance Company Limited (‘Markerstudy’) handled a claim made on her car insurance policy. What happened The events of this complaint will be well known by both parties, so I’ll only summarise briefly what happened here.... (5 pages)View decision -
Decision Reference DRN-5272852
13 Feb 2025 Financial & Legal Insurance Company Ltd Not upheldInsuranceDRN-5272852 The complaint Mr L is unhappy Financial & Legal Insurance Company Ltd turned down a claim he made on his motor legal protection insurance policy. What happened In 2023 Mr L was involved in a motorbike accident in Serbia. He sought assistance from his motor legal policy w... (2 pages)View decision -
Decision Reference DRN-5301159
31 Jan 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5301159 The complaint Mr D complains that Aviva Insurance Limited (‘Aviva’) voided his motorcycle insurance policies and retained his premiums. What happened Mr D took out a motorcycle insurance policy with Aviva via a broker in September 2024. During the policy validation process,... (3 pages)View decision -
Decision Reference DRN-5248551
31 Jan 2025 U K Insurance Limited Not upheldInsuranceDRN-5248551 The complaint Miss K complains about how U K Insurance Limited (UKI).dealt with a claim under her motor insurance policy when her vehicle was in collision with a third party vehicle. Miss K is unhappy at the decision made by UKI on liability for the claim and that UKI didn’t... (5 pages)View decision
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