We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 532 results
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Decision Reference DRN-5446688
1 Aug 2025 DEVITT INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-5446688 The complaint Mr B complains about the charges that Devitt Insurance Services Limited applied when he cancelled his motorcycle insurance policy. What happened Mr B took out a motorcycle insurance policy with Devitt through an online comparison site. Less than six months later, ... (2 pages)View decision -
Decision Reference DRN-5687163
22 Jul 2025 Ageas Insurance Limited Not upheldInsuranceDRN-5687163 The complaint Miss J complains about Ageas Insurance Limited’s decision to decline her claim under a motorcycle insurance policy. What happened Miss J had a motorcycle insurance policy with Ageas. In August 2024, Miss J’s motorcycle was stolen from outside her house. She rep... (2 pages)View decision -
Decision Reference DRN-5497982
20 Jul 2025 Zurich Insurance Company Ltd Not upheldInsuranceDRN-5497982 The complaint Mr L complained about Zurich Insurance Company Ltd’s (“Zurich”) decision to decline his claim for the theft of his motorbike, under his motor insurance policy. Mr L is represented by Ms T. I’ll refer to Mr L in my decision for ease. What happened Mr L’s motorbi... (3 pages)View decision -
Decision Reference DRN-5661338
16 Jul 2025 One Call Insurance Services Limited Not upheldInsuranceDRN-5661338 The complaint Ms M complains about the service she received from One Call Insurance Services Limited, a broker, in relation to a motorcycle insurance policy. What happened In July 2024, Ms K contacted One Call about insurance cover. I’ll refer to that phone conversation in ... (4 pages)View decision -
Decision Reference DRN-5558852
16 Jun 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5558852 The complaint Mr J complains that Aviva Insurance Limited (“Aviva”) declined his claim for the theft of his motorbike. What happened Mr J had an insurance policy with Aviva covering his motorbike. In the summer of 2024, Mr J went overseas for an extended period. On his retur... (2 pages)View decision -
Decision Reference DRN-5449536
11 Jun 2025 Moto Broking Limited Not upheldInsuranceDRN-5449536 The complaint Mr L has complained that Moto broking Limited trading as BeMoto mis-sold a motorbike insurance policy to him. Mr L's claim for the theft of his motorbike was declined by the insurer as it applied a garage endorsement which Mr L says BeMoto didn't high... (3 pages)View decision -
Decision Reference DRN-5599934
3 Jun 2025 Quotemetoday.co.uk Ltd UpheldInsuranceDRN-5599934 The complaint Mr G has complained that Quotemetoday.co.uk Ltd (QMT) mis-sold his motor trade insurance policy. And that this led to his claim for damage to his motorhome being turned down by his insurer. What happened Mr G took out a motor trade policy through QMT in Januar... (6 pages)View decision -
Decision Reference DRN-5497126
27 May 2025 DEVITT INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-5497126 The complaint Mr B complains that Devitt Insurance Services Limited (“Devitt”) cancelled his motorcycle insurance policy a day early, which resulted in a declined theft claim. What happened Mr B contacted Devitt to confirm he was leaving the country and wanted to cancel his ... (3 pages)View decision -
Decision Reference DRN-5541889
15 May 2025 Zurich Insurance PLC Not upheldInsuranceDRN-5541889 The complaint Mr I has complained about the market value settlement Zurich Insurance PC paid for his claim under his motorcycle insurance policy. All reference to the insurer Zurich in my decision includes its agents. What happened Mr I’s motorbike was damaged in an incident... (2 pages)View decision -
Decision Reference DRN-5432573
9 May 2025 Alwyn Insurance Company Limited Not upheldInsuranceDRN-5432573 The complaint Mr F complains about the amount Alwyn Insurance Company Limited (‘Alwyn’) agreed to pay for the total loss of his motorbike under his motorbike insurance policy. What happened Mr F made a claim following the theft of his motorbike. Following review, Alwyn acce... (3 pages)View decision
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