We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 45 results
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Decision Reference DRN0722458
23 Jan 2020 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs O complain that UK Insurance Limited (“UKI”) acted unfairly and unreasonably in rejecting their claim for medical expenses under a travel insurance policy. They want their claim paid.backgroundMr and Mrs O had an annual travel insurance policy with UKI, which was renewed. Mr O f... (2 pages)View decision -
Decision Reference DRN6167840
18 Sep 2013 Europ Assistance Holding Irish Branch UpheldInsurance (excluding PPI)Mr and Mrs L’s complaint concerns the decision of Europ Assistance Holding Irish Branch (“EA”) to reject their cancellation claim, made under their travel insurance policy. This was on the grounds that Mrs L’s father’s death, which gave rise to the claim, arose from a pre- existing medic... (2 pages)View decision -
Decision Reference DRN-2165693
11 Sep 2020 Inter Partner Assistance SA UpheldInsuranceDRN-2165693The complaintMr T complains that Inter Partner Assistance SA (“IPA”) acted unfairly and unreasonably when declining his claim under a travel insurance policy. He wants the claim accepted and paid, or the premiums refunded (though he later wanted both the refund and the claim pai... (3 pages)View decision -
Decision Reference DRN3384944
11 Oct 2019 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr M complains that Inter Partner Assistance SA (“IPA”) acted unfairly and unreasonably in declining his claim under a travel insurance policy. He wants his claim settled fairly and compensation.backgroundMr M had a travel insurance policy with IPA, which covered him for trips in Europe. H... (3 pages)View decision -
Decision Reference DRN5129923
9 Aug 2017 Union Reiseversicherung AG Not upheldInsurance (excluding PPI)Mr P complains that Union Reiseversicherung AG should pay his claim on his travel insurance.background The facts involve Mr P, his wife Mrs P, Mr and Mrs P’s son and Mrs P’s late mother Ms G. Ms G became so ill that Mr P and his son cut short their holiday. Ms G... (4 pages)View decision -
Decision Reference DRN4935201
4 Jul 2014 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr G has complained about the decision of UK Insurance Limited (“UKI”) to reject his claim for personal accident benefit under his travel insurance policy, saying that his pre-existing medical condition was notified to UKI and was not the cause of either the accident or the amputati... (2 pages)View decision -
Decision Reference DRN3225762
3 Jun 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr B has complained that AXA Insurance UK Plc (AXA) turned down a claim he made under his travel insurance policy. backgroundI issued a provisional decision on this complaint in May this year. An extract from that decision follows:“Mr B has a travel insurance policy wit... (4 pages)View decision -
Decision Reference DRN6763327
4 Feb 2016 Amtrust Europe Limited Not upheldInsurance (excluding PPI)Mrs T and Mrs W complain that Amtrust Europe Limited turned down their travel insurance claim for the costs of cancelling their holiday. They are represented by Mrs H, who is Mrs T’s daughter. backgroundAt the end of July 2014 Mrs T and Mrs W booked a holiday to E... (4 pages)View decision -
Decision Reference DRN1667952
24 Sep 2013 PTI Insurance Company Limited UpheldInsurance (excluding PPI)This dispute concerns the decision by PTI Insurance Company Limited (“PTI”) to decline Miss A’s claim for emergency medical expenses under a travel insurance policy. backgroundMiss A purchased a single-trip travel insurance policy from PTI to cover a holiday abroad. During the holiday, M... (2 pages)View decision -
Decision Reference DRN-3458038
9 Aug 2022 IMF LTD Not upheldInsuranceDRN-3458038 The complaint Miss C and Mr O complain that IMF LTD displayed incorrect and misleading information on its website about their travel insurance policy. All references to IMF include its appointed representatives. What happened Miss C and Mr O bought an annual travel insurance po... (2 pages)View decision
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