We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4828214
3 Jun 2024 Halifax Share Dealing Limited UpheldInvestmentsDRN-4828214 The complaint Mr G complains Halifax Share Dealing Limited (HSDL) misplaced £50,000 he’d raised through selling shares held on its platform. What happened Mr G held a portfolio of shares with HSDL. He ordered the sale of £50,000 worth of these shares and was given confirmation ... (3 pages)View decision -
Decision Reference DRN-4713594
2 Jun 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4713594 The complaint Mr K complains about Advantage Insurance Company Limited’s (“Advantage”) decision to decline his claim under his car insurance policy. What happened Mr K says he was involved in an accident that wasn’t his fault. He made a claim under his policy, but Advantage dec... (4 pages)View decision -
Decision Reference DRN-4829219
2 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4829219 The complaint Mr and Mrs P’s complaint about Barclays Bank UK PLC (Barclays) relates to the loss of their title deeds which had been entrusted to Barclays for their safekeeping. What happened Mr and Mrs P took out a mortgage on their home with Barclays in 1986. The title deeds ... (3 pages)View decision -
Decision Reference DRN-4829169
1 Jun 2024 esure Insurance Limited UpheldInsuranceDRN-4829169 The complaint Mr K complains that esure Insurance Limited mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, first registered in 2016. For the year from August 2023, Mr K had the car insur... (4 pages)View decision -
Decision Reference DRN-4828753
31 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4828753 The complaint Mr P complains that Nationwide Building Society (‘Nationwide’) unfairly blocked his account and isn’t allowing him access to any of his funds. He wants his account to be unblocked and to find out the reason for the block and the delays. He’d also like compensation... (4 pages)View decision -
Decision Reference DRN-4818356
31 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4818356 The complaint Mr and Mrs G are complaining that AXA Insurance UK Plc avoided their buildings insurance policy and subsequently declined a claim they’d made. In parts, Mr and Mrs G have used a solicitor firm to pursue this complaint on their behalf. But for ease of reference, I ... (9 pages)View decision -
Decision Reference DRN-3963247
31 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3963247 The complaint Mr Q has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit A... (5 pages)View decision -
Decision Reference DRN-4677330
31 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4677330 The complaint Mr R complains Aviva Insurance Limited (“Aviva”) avoided his motor insurance policy (treated it like it never existed) and refused to pay his claim following the theft of his car. What happened Mr R had a car insurance policy with Aviva. The policy rene... (5 pages)View decision -
Decision Reference DRN-4828023
31 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4828023 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Options Self-Invested Personal Pension (‘SIPP’) and should not h... (29 pages)View decision -
Decision Reference DRN-4705005
31 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4705005 The complaint Mrs H and Mrs M complain that Advantage Insurance Company Limited unfairly declined a claim they made under their home insurance policy. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Adv... (6 pages)View decision
