We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4802388
31 May 2024 Western Circle Ltd UpheldConsumer CreditDRN-4802388 The complaint Mr M has complained that Western Circle Ltd trading as Quick Loans Express (“Quick Loans”) didn’t carry out sufficient affordability checks before it lent to him. What happened A summary of Mr M’s borrowing can be found below. loan number loan amount agreement dat... (4 pages)View decision -
Decision Reference DRN-4823883
31 May 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4823883 The complaint Miss L has complained through a representative that Loans 2 Go Limited (“L2G”) didn’t conduct sufficient affordability checks before it lent to her. What happened A summary of Miss L borrowing can be found in the table below. loan number loan amount agreement date... (4 pages)View decision -
Decision Reference DRN-4673734
31 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4673734 The complaint Miss M complains that Nationwide Building Society (“Nationwide”) irresponsibly provided her with a credit card and increased her credit limit. What happened Nationwide provided Miss M with a credit card in February 2020 with a limit of £3,000. Her credit limit was... (5 pages)View decision -
Decision Reference DRN-4751358
31 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4751358 The complaint Mr and Mrs K have complained that Advantage Insurance Company Limited unreasonably cancelled their motor policy following an accident. They’ve also complained they weren’t given enough notice their policy was being cancelled. As we have mainly been in corresponden... (3 pages)View decision -
Decision Reference DRN-4788535
31 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4788535 The complaint Mrs L has a current account with Monzo Bank Ltd. In November 2023, she fell victim to a fraud and sent just under £8,000 to a fake investment scheme. She sent the money from her Monzo account. Mrs L thinks that Monzo should have stopped her sending the money. It d... (6 pages)View decision -
Decision Reference DRN-4479419
31 May 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4479419 The complaint Mr C complains, in his capacity as executor of Ms S’s estate, that National Savings and Investments negligently allowed Ms S’s funds to be paid to an incorrect account with a bank, then failed to properly assist him in recovering the money. I acknowledge that Mr C... (4 pages)View decision -
Decision Reference DRN-4545355
31 May 2024 Lendable Ltd UpheldConsumer CreditDRN-4545355 The complaint Ms P complains that a car supplied to her under a hire purchase agreement with Lendable Ltd trading as Autolend (“Autolend”) was of an unsatisfactory quality. What happened In October 2022, Ms P was supplied with a used car through a hire purchase agreement with A... (4 pages)View decision -
Decision Reference DRN-4826862
31 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4826862 The complaint Miss W’s complaint is about delays she encountered during a re-mortgage application with Barclays Bank UK PLC. Miss W believes the delays meant she ended up having to apply to her existing lender for a new interest rate product, which had a higher rate associated ... (4 pages)View decision -
Decision Reference DRN-4793899
31 May 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4793899 The complaint Miss A complains that Bank of Scotland plc trading as Halifax should pay more compensation than offered so far in connection with its admitted poor service concerning mistakes made when she tried to set up a standing order (‘STO’). What happened In brief outline, ... (4 pages)View decision -
Decision Reference DRN-4624233
31 May 2024 Bastion Insurance Company Limited UpheldInsuranceDRN-4624233 The complaint Mr B has complained about Bastion Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his home appliance insurance policy. Any reference to Bastion includes any agents that it is responsible for unless specified. What happened Mr B ... (2 pages)View decision
