We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120799 results
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Decision Reference DRN-4036485
6 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4036485 The complaint Mrs D has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4771906
6 Jun 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4771906 The complaint TSB Bank plc admitted providing poor service to Mr K when it delayed updating account information, which impacted on Mr K’s credit file. Mr K complains that the proposed compensation amount is insufficient redress for what happened. What happened Around February 2... (4 pages)View decision -
Decision Reference DRN-4837753
6 Jun 2024 National Westminster Bank Plc UpheldMortgagesDRN-4837753 The complaint Ms M complained that National Westminster Bank Plc had agreed to waive her monthly mortgage payments while she was out of work. But then it recorded her as missing payments after this. Ms M said she lost her job because this was on her credit file. What happened M... (9 pages)View decision -
Decision Reference DRN-4549032
6 Jun 2024 Amtrust Europe Limited UpheldInsuranceDRN-4549032 The complaint The estate of Ms D complain that Amtrust Europe Limited unfairly declined a claim under their residential property owner insurance policy. What happened The detailed background to this complaint is well known to both parties, so I’ll only summarise the key events ... (3 pages)View decision -
Decision Reference DRN-4727896
6 Jun 2024 HDI Global Specialty SE UpheldInsuranceDRN-4727896 The complaint E, a limited company, complains that HDI Global Specialty SE rejected a claim on its commercial property insurance policy and said the policy was void. Mr H, who is a director of E, brings the complaint on E’s behalf. What happened E owns a property with several f... (3 pages)View decision -
Decision Reference DRN-4829444
6 Jun 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4829444 The complaint Mr M has complained that Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) gave him a loan he couldn’t afford to repay. What happened Tesco gave Mr M a 60-month loan of £15,000 on 12 November 2021. The monthly repayments were £327.68 and the total repayab... (4 pages)View decision -
Decision Reference DRN-4713473
6 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4713473 The complaint Miss A complains that NewDay Ltd trading as Marbles keeps sending her emails with incorrect information in the subject line which causes her panic and severe anxiety. What happened Miss A says that she has been making her monthly repayments to try and start paying... (3 pages)View decision -
Decision Reference DRN-4689199
6 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4689199 The complaint Mr and Mrs C complain that Barclays Bank UK PLC (Barclays) gave them incorrect information on a number of occasions about when they could redeem their mortgage without paying an early repayment charge (ERC). What happened Mr and Mrs C had a mortgage with Barclays.... (4 pages)View decision -
Decision Reference DRN-4837643
6 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4837643 The complaint Mr M complains that Barclays Bank UK PLC (‘Barclays’) closed his bank account without notice. He wants it to be reopened and would also like compensation for the distress and inconvenience he suffered. What happened Mr M said that, in September 2023, he noticed th... (3 pages)View decision -
Decision Reference DRN-3939194
6 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939194 The complaint Mrs J has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision
