We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120799 results
-
Decision Reference DRN-4836857
5 Jun 2024 Lendable Ltd UpheldConsumer CreditDRN-4836857 The complaint Miss B is complaining about Lendable Ltd because she says it lent irresponsibly when providing her a number of loans she couldn’t afford. What happened Between 2020 and 2023, Miss B took the following loans with Lendable: Loan 1 – November 2020 - £1,055 repayable... (5 pages)View decision -
Decision Reference DRN-4639563
5 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4639563 The complaint Miss H complains HSBC UK Bank Plc unfairly stopped her accessing her bank account and provided very poor customer service when she tried to resolve the matter. She says her wellbeing was profoundly affected and HSBC should apologise and pay her compensation. What ... (6 pages)View decision -
Decision Reference DRN-4836018
5 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4836018 The complaint Miss G is complaining about Lloyds Bank PLC because she says it lent irresponsibly when giving her a credit card she couldn’t afford. What happened Following her application to Lloyds in June 2019, Miss G was accepted for a credit card with a credit limit of £3,60... (4 pages)View decision -
Decision Reference DRN-4803716
5 Jun 2024 esure Insurance Limited UpheldInsuranceDRN-4803716 The complaint Miss M complains that esure Insurance Limited mishandled her motor insurance policy. What happened In September 2022, Miss M had a car with a cherished number plate. For the year from early September 2022, Miss M had the car insured on a policy with esure. The cos... (3 pages)View decision -
Decision Reference DRN-4591977
5 Jun 2024 AutoMoney Limited UpheldConsumer CreditDRN-4591977 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with AutoMoney Limited trading as AutoMoney Motor Finance (‘AMF’) was of an unsatisfactory quality. What happened In June 2023, Mr S was supplied with a used car through a hire purchase agr... (4 pages)View decision -
Decision Reference DRN-4659304
5 Jun 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4659304 The complaint Mr L complains about the price charged by Royal & Sun Alliance Insurance Limited (“RSA”) to renew his home insurance policy. What happened Mr L decided to renew his 2022-2023 policy with RSA. Over the course of the policy year, RSA issued several amended renew... (4 pages)View decision -
Decision Reference DRN-4761318
5 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4761318 The complaint Miss S complains that Monzo Bank Ltd lent irresponsibly when it approved her overdraft application. What happened In August 2019 Miss S applied for a bank account and associated overdraft with Monzo. An income of £1,737 after tax was used and Monzo says it applie... (3 pages)View decision -
Decision Reference DRN-4810595
5 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4810595 The complaint A, a small business owned by Mr T, complained because Lloyds bank PLC refused to refund a cash machine withdrawal, where he said the machine didn’t dispense his money. What happened On 20 April 2023, Mr T was abroad. He wanted to withdraw money from his Lloyds bus... (3 pages)View decision -
Decision Reference DRN-4784739
5 Jun 2024 MBNA Limited UpheldBanking and PaymentsDRN-4784739 The complaint Mrs F is complaining about MBNA Limited because she says it lent irresponsibly when providing her a credit card she couldn’t afford. What happened In June 2018, following her application, MBNA gave Mrs F a credit card with a limit of £6,300. In February 2020, it i... (5 pages)View decision -
Decision Reference DRN-4785247
5 Jun 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4785247 The complaint Miss M complains that Zopa Bank Limited lent irresponsibly when it approved a loan for £12,000. What happened In February 2022 Miss M applied for a £12,000 loan with Zopa. Zopa says the application was made for debt consolidation purposes. In her application, Miss... (3 pages)View decision
