We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-5303171
16 Jun 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5303171 The complaint Mr B complains that HSBC UK Bank Plc (‘HSBC’) won’t refund him the money he lost after falling victim to a scam. What happened In 2022 Mr B saw an advert promoted by an individual (I will refer to as L in this decision) for an investment opportunity with a com... (7 pages)View decision -
Decision Reference DRN-5596812
16 Jun 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5596812 The complaint Miss R believes Mercedes-Benz Financial Services UK Ltd (MBFS) have acted irresponsibly by agreeing a conditional sale agreement she couldn’t afford to repay. Miss R has also raised concerns about the role commission played in the sale of the agreement. This c... (7 pages)View decision -
Decision Reference DRN-5625892
16 Jun 2025 Automobile Association Developments Limited UpheldConsumer CreditDRN-5625892 The complaint Mr D complains about issues with a car he has hired on finance with Automobile Association Developments Limited trading as Bsm (‘AAD’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here.... (6 pages)View decision -
Decision Reference DRN-5625296
16 Jun 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5625296 The complaint Mr C has complained about the way Creation Consumer Finance Limited administered a credit agreement he’d taken out to buy goods. What happened The circumstances of the complaint are well known to the parties so I won’t go over everything again in detail. But, ... (4 pages)View decision -
Decision Reference DRN-5625970
16 Jun 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5625970 The complaint Mr W is unhappy Royal & Sun Alliance Insurance Limited (“RSA”) didn’t repair his two faulty toilets when he raised a claim under his home insurance policy. What happened Mr W made a claim when he couldn’t use either his upstairs or downstairs toilet in his ... (2 pages)View decision -
Decision Reference DRN-5524911
16 Jun 2025 Startline Motor Finance Limited UpheldConsumer CreditDRN-5524911 The complaint Miss A complains that a car acquired under a hire purchase agreement with STARTLINE MOTOR FINANCE LIMITED (‘Startline’) wasn’t of satisfactory quality. Miss A is represented in this complaint, for ease of reference I have referred to Miss A throughout this deci... (4 pages)View decision -
Decision Reference DRN-5062669
16 Jun 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5062669 The complaint Mr G complains that a car supplied to him under a hire purchase agreement with Oodle Financial Service Limited (Oodle) is of unsatisfactory quality. What happened The circumstances surrounding this complaint and my initial findings were set out in my provisiona... (6 pages)View decision -
Decision Reference DRN-5612059
16 Jun 2025 Domestic & General Insurance Plc UpheldInsuranceDRN-5612059 The complaint Mr H has complained that Domestic & General Insurance Plc (D&G) unfairly declined a claim under an appliance warranty. What happened Mr H took out a D&G policy for his TV. About 10 days later, Mr H contacted D&G to make a claim for damage to th... (3 pages)View decision -
Decision Reference DRN-5558244
16 Jun 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5558244 The complaint Miss B complains Barclays Bank UK PLC trading as Barclaycard (Barclays) failed to carry out appropriate financial checks before approving a credit card account for her. What happened Miss B says she applied for a credit card account with Barclays which was appr... (3 pages)View decision -
Decision Reference DRN-5607368
16 Jun 2025 West Bay Insurance Plc UpheldInsuranceDRN-5607368 The complaint JBT Equine Transport Limited (“J”) complain about West Bay Insurance Plc (“WBI”) and the service it received following a claim made on its commercial vehicle insurance policy. The director of J, Miss J, has acted as the main representative during the claim and ... (4 pages)View decision
