We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120799 results
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Decision Reference DRN-4833406
4 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4833406 The complaint Ms T complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4453382
4 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4453382 The complaint Mr W complains that Lloyds Bank PLC didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-4833109
4 Jun 2024 Julian Harris Financial Consultants UpheldInvestmentsDRN-4833109 The complaint Mrs S complains that Julian Harris Financial Consultants (“Julian Harris”) has unfairly charged her for its initial and ongoing advice despite her not going ahead with it. What happened Mrs S received pension advice from Julian Harris in 2019. Mrs S had an annual ... (6 pages)View decision -
Decision Reference DRN-4833193
4 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4833193 The complaint Ms T complains that National Westminster Bank Plc didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-4688339
4 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4688339 The complaint Mr S through a representative complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2021 Mr S ... (3 pages)View decision -
Decision Reference DRN-4819448
4 Jun 2024 AWP P&C S.A. UpheldInsuranceDRN-4819448 The complaint Mr J and the estate of Miss B complain about the way AWP P&C SA handled a medical assistance claim made on a travel insurance policy. Mr J and Miss B’s estate are represented by Mr A. All references to AWP include the actions of its medical assistance company.... (5 pages)View decision -
Decision Reference DRN-4833023
4 Jun 2024 Equifax Limited UpheldConsumer CreditDRN-4833023 The complaint Mr W complains that Equifax Limited incorrectly reported a financial associate on his credit file. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In March 2023 Mr W contacted Equifax after... (3 pages)View decision -
Decision Reference DRN-4832035
4 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4832035 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around early to mid-2013, Mr H was ... (42 pages)View decision -
Decision Reference DRN-4832043
4 Jun 2024 ONMO Limited UpheldBanking and PaymentsDRN-4832043 The complaint Mr J complains that ONMO Limited (“Onmo”) failed to properly administer his refund for transactions he didn’t recognise, apply other refunds and didn’t provide an adequate level of customer service. What happened Mr J operated an Onmo credit account and noticed a ... (7 pages)View decision -
Decision Reference DRN-4830148
4 Jun 2024 ReAssure Life Limited UpheldInsuranceDRN-4830148 The complaint Mr W complains about mistakes made by ReAssure Life Limited which meant that his Whole of Life policy became non-qualifying. What happened One of our Investigators looked into the complaint and thought the offer made by ReAssure was a fair way of putting things ri... (2 pages)View decision
