We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4897406
14 Feb 2025 IG Trading and Investments Limited UpheldInvestmentsDRN-4897406 The complaint Mr Q complains about incorrect advice he was given in relation to the shares he held with IG Trading and Investments Limited (IG) causing him financial loss. What happened Mr Q purchased shares with IG and contacted them on 16 November 2023 seeking guidance on... (3 pages)View decision -
Decision Reference DRN-5168744
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5168744 The complaint Mrs W complains about Healthcare Finance Limited’s (HFL) response to her claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment she bought using a fixed sum loan from it. What happened In September 2023 Mrs W bough... (4 pages)View decision -
Decision Reference DRN-5333516
14 Feb 2025 British Gas Insurance Limited UpheldInsuranceDRN-5333516 The complaint Mrs T complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy. She’s also unhappy that it won’t reimburse her after she paid for a third-party engineer to resolve an issue with her central heating. ... (5 pages)View decision -
Decision Reference DRN-5034389
14 Feb 2025 Bede Wealth Management Limited UpheldInvestmentsDRN-5034389 The complaint Mr P complains that Bede Wealth Management Limited sold him an unregulated investment when it shouldn’t have done. What happened Mr P entered into an agreement with MS Wealth Capital Limited (MSWC) through which it agreed to pay him a monthly amount, paying £20... (13 pages)View decision -
Decision Reference DRN-5266599
14 Feb 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5266599 The complaint Mr P has complained about his home insurer, Lloyds Bank General Insurance Limited because he thinks that, when he made a claim for a flood of sewage water, it didn’t handle the claim well and left him living in the property. What happened Mr P’s home was affe... (2 pages)View decision -
Decision Reference DRN-5333361
14 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5333361 The complaint Mr G has complained about the service he received from Ageas Insurance Limited when he had to make a claim under his European breakdown policy. References to Ageas include all its agents in Europe and UK too. What happened Mr G and his partner and two childre... (8 pages)View decision -
Decision Reference DRN-5321804
14 Feb 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5321804 The complaint Miss W complains that Admiral Insurance (Gibraltar) Limited declined her claim on her motor insurance policy following the theft of her car. What happened Miss W’s car was stolen and later recovered by the police damaged and with parts removed. But Admiral dec... (4 pages)View decision -
Decision Reference DRN-5247093
14 Feb 2025 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-5247093 The complaint Miss E complains that Casualty & General Insurance Company (Europe) Ltd (“C&G”) treated two separate claims on her pet insurance as the same condition, with one limit, and made deductions from the claim settlement. What happened Miss E made two claims o... (3 pages)View decision -
Decision Reference DRN-4895403
14 Feb 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-4895403 The complaint Mr B complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (‘RCI’). Mr B has had problems with the car and says these defects would’ve been present when the car was supplied. ... (6 pages)View decision -
Decision Reference DRN-5332641
14 Feb 2025 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-5332641 The complaint Mr Q complains that Financial Administration Services Limited (“FASL”) has failed to pay him cashback that he believes he was entitled to receive for the transfer of his pension savings to the firm. What happened Mr Q is under the age of 18. So he has been assi... (4 pages)View decision