We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120799 results
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Decision Reference DRN-4821059
3 Jun 2024 Charter Court Financial Services Limited UpheldBanking and PaymentsDRN-4821059 The complaint Mr C complains that Charter Court Financial Services Limited trading as Charter Savings Bank misled him with the information they gave him over the telephone. What happened Mr C opened a fixed rate Individual Savings Account (ISA) with Charter, which was paying 4.... (4 pages)View decision -
Decision Reference DRN-4825631
3 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4825631 The complaint Mr S complains that Lloyds Bank PLC closed his accounts in error. What happened Mr S says that his father passed away, and his mother contacted Lloyds to close his father’s accounts, but Lloyds closed Mr S’ accounts. Mr S was overseas at the time, and he tried to ... (5 pages)View decision -
Decision Reference DRN-4823963
3 Jun 2024 Sesame Limited UpheldPensions and AnnuitiesDRN-4823963 The complaint Mr W complains about advice given in 2000 by Castlegate Investments Limited (Castlegate) to transfer the value of his deferred benefits in a former employer’s defined benefit (DB) pension scheme to a section 32 buyout plan (a type of personal pension arrangement).... (7 pages)View decision -
Decision Reference DRN-4822583
3 Jun 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4822583 The complaint Mrs J complains about the interest rate Mortgage Agency Services Number Five Limited (MAS5) charged on her mortgage account. She complains the interest rate was increased unfairly from 2009 onwards. What happened Mrs J took out an interest only mortgage in 2007. T... (5 pages)View decision -
Decision Reference DRN-4829449
3 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4829449 The complaint Mr S complains Admiral Insurance (Gibraltar) Limited didn’t handle a claim against his contents insurance policy fairly. What happened In March 2023 Mr S reported the loss of his phone to Admiral. Admiral ultimately accepted the claim and paid Mr S £1,268 (the val... (2 pages)View decision -
Decision Reference DRN-4828214
3 Jun 2024 Halifax Share Dealing Limited UpheldInvestmentsDRN-4828214 The complaint Mr G complains Halifax Share Dealing Limited (HSDL) misplaced £50,000 he’d raised through selling shares held on its platform. What happened Mr G held a portfolio of shares with HSDL. He ordered the sale of £50,000 worth of these shares and was given confirmation ... (3 pages)View decision -
Decision Reference DRN-4713594
2 Jun 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4713594 The complaint Mr K complains about Advantage Insurance Company Limited’s (“Advantage”) decision to decline his claim under his car insurance policy. What happened Mr K says he was involved in an accident that wasn’t his fault. He made a claim under his policy, but Advantage dec... (4 pages)View decision -
Decision Reference DRN-4829219
2 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4829219 The complaint Mr and Mrs P’s complaint about Barclays Bank UK PLC (Barclays) relates to the loss of their title deeds which had been entrusted to Barclays for their safekeeping. What happened Mr and Mrs P took out a mortgage on their home with Barclays in 1986. The title deeds ... (3 pages)View decision -
Decision Reference DRN-4829169
1 Jun 2024 esure Insurance Limited UpheldInsuranceDRN-4829169 The complaint Mr K complains that esure Insurance Limited mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, first registered in 2016. For the year from August 2023, Mr K had the car insur... (4 pages)View decision -
Decision Reference DRN-4828753
31 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4828753 The complaint Mr P complains that Nationwide Building Society (‘Nationwide’) unfairly blocked his account and isn’t allowing him access to any of his funds. He wants his account to be unblocked and to find out the reason for the block and the delays. He’d also like compensation... (4 pages)View decision
