We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4876253
14 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4876253 The complaint Mr P complains about the quality of a used car he acquired through a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (‘Northridge’). Mr P says that the car ‘vibrates’ at higher speeds and Northridge has been unable to fix this.... (4 pages)View decision -
Decision Reference DRN-4948257
14 Feb 2025 CMC Spreadbet Plc UpheldInvestmentsDRN-4948257 The complaint Mr G complains that CMC Spreadbet Plc (“CMC”) mishandled a Data Subject Access Request (DSAR) in March 2023. What happened Mr G held a trading account with CMC for several years. He previously made a DSAR to CMC in April 2021, which he said was identical to tha... (2 pages)View decision -
Decision Reference DRN-5329810
14 Feb 2025 Barclays Bank Plc UpheldBanking and PaymentsDRN-5329810 The complaint G, a limited company, has complained about the service it received from Barclays Bank UK PLC trading as Barclaycard. G entered into a contract for the provision of a card terminal and associated services to allow it to take card payments. Barclays provided the ... (4 pages)View decision -
Decision Reference DRN-5285225
13 Feb 2025 Travelers Insurance Company Limited UpheldInsuranceDRN-5285225 The complaint Mrs F complains in her capacity as the sole director of limited company “A”, about Travelers Insurance Company Limited (“Travelers”) and its decision to decline a claim for the partial collapse of a rear boundary wall. Any reference to Travelers in this decisio... (3 pages)View decision -
Decision Reference DRN-5029616
13 Feb 2025 Aldermore Bank Plc UpheldConsumer CreditDRN-5029616 The complaint Mr P complains that a car that was supplied to him under a hire purchase agreement with Aldermore Bank plc was misrepresented to him and wasn’t of satisfactory quality. Mr P is being represented in his complaint by a legal adviser. What happened A used car was ... (4 pages)View decision -
Decision Reference DRN-5330970
13 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330970 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (12 pages)View decision -
Decision Reference DRN-5274049
13 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5274049 The complaint Mr M complains about Lloyds Bank plc’s responses to issues arising from gambling transactions on his accounts. What happened Mr M complained to Lloyds Bank in January 2024 about issues including that it should’ve intervened when he was withdrawing large amounts... (5 pages)View decision -
Decision Reference DRN-5214404
13 Feb 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5214404 The complaint Mr G complains about the settlement offered to him by Admiral Insurance (Gibraltar) Limited (“Admiral”) when his car was written off. What happened In January 2024, Mr G’s car’s engine was hydro-locked. Admiral inspected it and told Mr G his vehicle was a total... (3 pages)View decision -
Decision Reference DRN-5277915
13 Feb 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5277915 The complaint Mr F and Miss M complain about the service provided by AXA Insurance UK Plc (‘AXA’) when responding to their home insurance claim. Much of Mr F and Miss M’s dissatisfaction relates to the actions of agents acting on behalf of AXA. As AXA accept they’re responsi... (3 pages)View decision -
Decision Reference DRN-5330605
13 Feb 2025 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-5330605 The complaint Mr and Mrs K have complained about the handling of a claim under their after the event insurance policy with AA Underwriting Insurance Company Limited. What happened The background to this complaint is well known to the parties, so I see no need to repeat it h... (3 pages)View decision