We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-5274022
13 Feb 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5274022 The complaint This complaint is brought on behalf of the estate of Mr B. Mrs B is acting as the deceased’s representative for the purposes of this complaint. She complains that National Westminster Bank Plc (‘NatWest’) irresponsibly agreed to lend to Mr B by way of two perso... (4 pages)View decision -
Decision Reference DRN-5082554
13 Feb 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5082554 The complaint Mrs M and Mr M complain that Tesco Underwriting Limited have unfairly declined their claim for storm damage to their property. What happened Mrs M and Mr M had a buildings insurance policy with Tesco. In September 2023 Mrs M and Mr M noticed that there was so... (4 pages)View decision -
Decision Reference DRN-5274025
13 Feb 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5274025 The complaint This complaint is brought on behalf of the estate of Mr B. Mrs B is acting as the deceased’s representative for the purposes of this complaint. She complains that National Westminster Bank Plc (‘NatWest’) irresponsibly increased the limits on two overdrafts. Sh... (4 pages)View decision -
Decision Reference DRN-5307200
13 Feb 2025 Society of Lloyd's UpheldInsuranceDRN-5307200 The complaint,, Mr and Mrs G complain that Society of Lloyd’s has turned down a cancellation claim they made on a travel insurance policy. What happened In July 2023, Mr and Mrs G took out a travel insurance policy which was due to run until 31 May 2024. They booked a trip a... (8 pages)View decision -
Decision Reference DRN-5328554
13 Feb 2025 MoneyGram International Limited UpheldBanking and PaymentsDRN-5328554 The complaint Ms O complains that MoneyGram International Limited trading as MoneyGram delayed in completing a transfer of money for her and failed to action her request for a refund. What happened On 27 May 2024, Ms O advises us that she applied to MoneyGram to carry out a ... (2 pages)View decision -
Decision Reference DRN-5189938
13 Feb 2025 Black Horse Limited UpheldConsumer CreditDRN-5189938 The complaint Miss C complains that a car that was supplied to her under a hire purchase agreement with Black Horse Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss C under a hire purchase agreement with Black Horse that she electronicall... (4 pages)View decision -
Decision Reference DRN-5327553
13 Feb 2025 U.S. Bank Europe DAC UpheldBanking and PaymentsDRN-5327553 The complaint A company I’ll call M complains that U.S. Bank Europe DAC (Elavon) blocked and closed its account, without giving notice and without explaining why. M is represented by its director, Mr G. What happened On 16 July 2023, Elavon blocked M’s merchant services acc... (3 pages)View decision -
Decision Reference DRN-5328092
13 Feb 2025 Charter Court Financial Services Limited UpheldMortgagesDRN-5328092 The complaint Miss P complains about the way Charter Court Financial Services Limited trading as Precise Mortgages has treated her whilst her mortgage has been in arrears. What happened Miss P took out a repayment mortgage with Precise in 2019 over a 25 year term. The inte... (8 pages)View decision -
Decision Reference DRN-5274612
13 Feb 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5274612 The complaint Mr B complains about the repairs Liverpool Victoria Insurance Company Limited (LV) carried out to his car, under his car insurance policy. LV has been represented on the claim by its agents, including its repairer, who I’ll refer to as S. For simplicity, at poi... (4 pages)View decision -
Decision Reference DRN-4896002
13 Feb 2025 Stephen Foster UpheldPensions and AnnuitiesDRN-4896002 The complaint Ms H complains about the advice given by Stephen Foster to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial loss. What hap... (10 pages)View decision