We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4913428
11 Feb 2025 Paragon Bank Plc UpheldBanking and PaymentsDRN-4913428 The complaint Mr K complains that Paragon Bank Plc (‘Paragon’) gave incorrect information when he contacted them about interest paid on an account held with them. What happened Mr K was in dispute with HMRC about the amount of tax paid on his savings accounts. He received in... (2 pages)View decision -
Decision Reference DRN-5186235
11 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5186235 The complaint Ms M complains that Ageas Insurance Limited (Ageas) has unfairly refused to meet a claim she made after her roof was damaged by a storm. What happened In late January 2024 Ms M found that the flat roof on her property had been damaged after a storm. There was a... (4 pages)View decision -
Decision Reference DRN-4817741
11 Feb 2025 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4817741 The complaint A company I’ll call M complains that American Express Services Europe Limited (AMEX) blocked, then closed its account without explaining why. To put things right, M wants AMEX to reinstate its account, explain its actions and pay compensation. M is represente... (5 pages)View decision -
Decision Reference DRN-4817850
11 Feb 2025 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4817850 The complaint Mr G complains that American Express Services Europe Limited (AMEX) blocked, then closed his account without explaining why. To put things right, Mr G wants AMEX to reinstate his account, explain its actions and pay compensation. What happened Our Investigator... (5 pages)View decision -
Decision Reference DRN-5237989
11 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5237989 The complaint Miss M complains that Monzo Bank Ltd won’t refund money she lost when she fell victim to an employment scam. Miss M is being represented by a claims management company in this complaint. What happened In the summer of 2024, Miss M fell victim to an employment... (7 pages)View decision -
Decision Reference DRN-4817767
11 Feb 2025 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4817767 The complaint A company I’ll call L complains that American Express Services Europe Limited (AMEX) blocked, then closed its account without explaining why. To put things right, L wants AMEX to reinstate its account, explain its actions and pay compensation. L is represente... (5 pages)View decision -
Decision Reference DRN-5322014
11 Feb 2025 The Co-operative Bank Plc UpheldMortgagesDRN-5322014 The complaint Mrs G complains about how Co-operative Bank Plc (Co-op) stored the title deeds to her home. What happened In 1986, Mrs G took out a joint mortgage with her now ex-husband. The mortgage was with Britannia Building Society, which is now part of Co-op. I’ll refer ... (3 pages)View decision -
Decision Reference DRN-4805976
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4805976 Complaint Ms H is unhappy that Revolut Ltd did not reimburse her after she fell victim to an investment scam. Background Ms H came across an advertisement on social media promoting cryptocurrency investments. The advert appeared to be endorsed by a well-known public figure. ... (7 pages)View decision -
Decision Reference DRN-5312789
11 Feb 2025 Aviva Insurance Limited UpheldInsuranceDRN-5312789 The complaint Mr R has complained about the way Aviva Insurance Limited (‘Aviva’) dealt with his claim and that it unfairly withdrew cover when he was unwell and abroad. All reference to Aviva includes any agents acting on its behalf. What happened Mr and Mrs R have a repr... (8 pages)View decision -
Decision Reference DRN-5172445
11 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5172445 The complaint Mr W complains that Nationwide Building Society lent to him irresponsibly. What happened Mr W has had a current account with Nationwide since May 2007. In December 2015, he applied for an overdraft limit which was agreed and later increased as follows: Date Ev... (4 pages)View decision