We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4840766
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4840766 The complaint Mr P is complaining that Barclays Bank UK PLC won’t provide a full refund of payments he made as part of a scam. The complaint is brought on his behalf by a professional representative. What happened Mr P says he was contacted over a messaging app by someone he di... (4 pages)View decision -
Decision Reference DRN-4688108
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4688108 The complaint Mr S complains about declined payment attempts he made using his Barclays Bank UK PLC trading as Barclaycard credit cards. What happened Mr S has two credit cards with Barclaycard. On 21 December 2021 Mr S attempted to use his credit cards to make a payment to pay... (3 pages)View decision -
Decision Reference DRN-4782263
7 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4782263 The complaint Miss S complains that Bank of Scotland plc trading as Halifax hasn’t refunded her after she fell victim to a scam. Her complaint is brought to our service on her behalf by a professional representative I’ll refer to as R. What happened Miss S became interested in ... (5 pages)View decision -
Decision Reference DRN-4821240
7 Jun 2024 British Gas Insurance Limited UpheldInsuranceDRN-4821240 The complaint Mr and Mrs K's complaint is about the handling of a claim under their home emergency insurance policy with British Gas Insurance Limited. What happened Mr and Mrs K made a claim under the policy in April 2022, as they had a leak from the toilet cistern. Briti... (8 pages)View decision -
Decision Reference DRN-4839834
7 Jun 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4839834 The complaint Miss G complains that TransUnion International UK Limited (TransUnion) reported negative payment information on her credit report and failed to apply a Notice of Correction when requested. What happened I issued my provisional decision to both parties on 24 May 20... (6 pages)View decision -
Decision Reference DRN-4673312
7 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4673312 The complaint Mr M complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this co... (4 pages)View decision -
Decision Reference DRN-4839496
7 Jun 2024 Perspective (South) Limited UpheldInvestmentsDRN-4839496 The complaint Miss G complains that she was given unsuitable investment advice by an advisor from Perspective (South) Limited (Perspective). She says that the advice didn’t match her attitude to risk or needs at the time, and that she suffered a significant loss because of this... (6 pages)View decision -
Decision Reference DRN-4757349
7 Jun 2024 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4757349 The complaint Mr W complains about the advice given by JLT Wealth Management Limited (‘JLT’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused him a ... (8 pages)View decision -
Decision Reference DRN-4840425
7 Jun 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4840425 The complaint Mr O complains about how Loans 2 Go Limited treated him when agreeing a repayment plan in February 2022. Mr O additionally complains that Loans 2 Go failed to action an offer it made in August 2022. What happened In August 2021 Mr O took out a £1,000 loan from Loa... (5 pages)View decision -
Decision Reference DRN-4833056
7 Jun 2024 Allianz Insurance Plc UpheldInsuranceDRN-4833056 The complaint A complains about a claim it made on its fleet policy with Allianz Insurance Plc after one of its vans was involved in an accident. What happened A held a small fleet policy with Allianz. After one of its vehicles was involved in accident, it made a claim for the ... (3 pages)View decision
