We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4990155
5 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-4990155 The complaint Ms A complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) th... (6 pages)View decision -
Decision Reference DRN-5134444
5 Feb 2025 Virgin Money Unit Trust Managers Ltd UpheldPensions and AnnuitiesDRN-5134444 The complaint Ms C complains that Virgin Money Unit Trust Managers Ltd trading as Virgin Money (“Virgin”) failed to make a payment from her pension savings in a timely manner. What happened Ms C held pension savings with Virgin. In February 2024 Ms C completed an application... (3 pages)View decision -
Decision Reference DRN-4445613
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4445613 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr R said he saw an advertisement for an investment opportunity on social media which piqued his interest in part due to its professional nature... (11 pages)View decision -
Decision Reference DRN-5310704
5 Feb 2025 Skipton Building Society UpheldMortgagesDRN-5310704 The complaint Mr E complains about how Skipton Building Society handled an application he made through a broker for a new mortgage product. He says Skipton’s delay in applying the product to his mortgage resulted in him paying a higher rate of interest between August 2023 an... (4 pages)View decision -
Decision Reference DRN-5281915
5 Feb 2025 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-5281915 The complaint Miss H is unhappy Casualty & General Insurance Company (Europe) Ltd (CGIE) turned down a claim she made on her pet insurance policy. What happened In June 2024 Miss H made a claim on her policy for veterinary costs incurred in treating her dog for pancreat... (2 pages)View decision -
Decision Reference DRN-5127459
5 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5127459 The complaint Mrs H complains that Lloyds Bank PLC won’t refund money she says she lost to an investment scam. What happened In 2016, Mrs H first invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. In 2019, she made a further set of investments b... (7 pages)View decision -
Decision Reference DRN-5038888
5 Feb 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5038888 The complaint Mr F is unhappy that a car supplied to him under a conditional sale agreement with Hyundai Capital UK Limited was of an unsatisfactory quality. What happened In July 2023, Mr F was supplied with a used car through a conditional sale agreement with Hyundai. He ... (4 pages)View decision -
Decision Reference DRN-5310466
5 Feb 2025 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5310466 The complaint P, a limited company complains that The Co-operative Bank Plc (Co-operative) blocked its accounts. P’s complaint has been brought to our service by its director, Miss B. What happened The detailed background to this complaint is well known to both parties. As... (6 pages)View decision -
Decision Reference DRN-5131469
5 Feb 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5131469 The complaint Miss B complains Kroo Bank Ltd recorded a misuse of facility marker against her at Cifas, a national fraud database. She doesn’t think it’s treated her fairly. What happened Miss B held an account with Kroo. On 26 June 2021, two payments for £80 and £40 were pa... (3 pages)View decision -
Decision Reference DRN-5305145
5 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5305145 The complaint Miss W complains that Lloyds Bank PLC (‘Lloyds’) won’t refund money she paid a builder, who hasn’t completed the agreed work. What happened In March 2023, Miss W wanted a builder to fit a new bathroom, windows and doors. She decided to use a builder (who I’ll ... (7 pages)View decision