We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5104112
24 Oct 2024 The Salvation Army General Insurance Corporation Ltd UpheldInsuranceDRN-5104112 The complaint Mrs S complains about the way The Salvation Army General Insurance Corporation Ltd (“SAGIC”) handled a claim she made under her Property Owner’s Insurance policy for damage to a bath. What happened In May 2023 Mrs S raised a claim on her SAGIC insurance policy ... (4 pages)View decision -
Decision Reference DRN-4878172
24 Oct 2024 EGR WEALTH LIMITED UpheldInvestmentsDRN-4878172 The complaint Mr S complains he was mis-sold a minibond investment by EGR WEALTH LIMITED (formerly EGR Broking). He says he was recommended an investment that was high-risk and not suitable for his circumstances and has suffered losses as a result. What happened Between May... (10 pages)View decision -
Decision Reference DRN-4933123
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4933123 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by solicitors in this complaint. What happened Mrs B says that in or around June 2023, when she was researching how to make ext... (9 pages)View decision -
Decision Reference DRN-4997668
24 Oct 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4997668 The complaint Mr W has complained that his commercial vehicle insurer, Mulsanne Insurance Company Limited (‘Mulsanne’) has kept a claim on his policy open, which has impacted his premiums at renewal. He wants the claim to be closed . What happened In August 2023, Mr W was i... (4 pages)View decision -
Decision Reference DRN-5020125
24 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5020125 The complaint Mr B complains about how his insurer, esure Insurance Limited trading as Sheilas’ Wheels (esure).dealt with a claim under his motor insurance policy. References to esure in this decision include their agents. What happened In October 2022 Mr B parked his vehi... (4 pages)View decision -
Decision Reference DRN-5073995
24 Oct 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-5073995 The complaint Mr A complains that Hargreaves Lansdown Asset Management Limited (HL) delayed the distribution of assets to him as the sole beneficiary of his late brother’s self-invested personal pension (SIPP). What happened On 21 January 2021, Mr A’s brother, who I’ll refer... (8 pages)View decision -
Decision Reference DRN-5055567
24 Oct 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-5055567 The complaint Mr B complains that The National Farmers’ Union Mutual Insurance Society Limited (“NFU”) caused delays in its handling of a claim for subsidence damage. What happened In 2018, Mr B made a claim under his building insurance policy, for damage to the chimney of h... (3 pages)View decision -
Decision Reference DRN-5073491
24 Oct 2024 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-5073491 The complaint Mr P complains about the way that Marks & Spencer Financial Services plc, trading as M&S Bank, handled his credit card application. What happened Mr P applied to M&S Bank for a credit card with a 28 month balance transfer offer in November 2023 but ... (2 pages)View decision -
Decision Reference DRN-5015312
24 Oct 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-5015312 The complaint Mr D complains about the service he received from Metro Bank PLC. What happened The circumstances of this complaint are known to both parties, so I won’t repeat all the details here. Instead, I’ll give a summary and then focus on what has happened since the co... (2 pages)View decision -
Decision Reference DRN-5103557
24 Oct 2024 Zurich Insurance PLC UpheldInsuranceDRN-5103557 The complaint Mr and Mrs D have complained about the way Zurich Insurance PLC handled their claim under the block buildings insurance policy covering their maisonette. Any reference to Zurich includes its agents. What happened The background to this complaint is well known... (3 pages)View decision
