We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5101272
24 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5101272 The complaint Ms C complains that Bank of Scotland plc trading as Halifax didn’t provide the service it should have when she transferred funds from her individual savings account (ISA). Ms C is represented by a family member (Mr C) who has power of attorney over Ms C’s finan... (5 pages)View decision -
Decision Reference DRN-5056228
24 Oct 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5056228 The complaint Ms G complains that Royal & Sun Alliance Insurance Limited (RSA) has treated her unfairly when dealing with a claim made on her buildings insurance policy. What happened The background to this complaint is well known to both sides, so I’ll focus on what I t... (5 pages)View decision -
Decision Reference DRN-5003979
24 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5003979 The complaint Mr H complains that Monzo Bank Ltd didn’t do enough to prevent the loss he suffered when he was the victim of a scam. What happened The detailed background to this complaint is well known to both parties, so I’ll only provide a brief overview of some of the ke... (4 pages)View decision -
Decision Reference DRN-4841763
23 Oct 2024 Applewood Independent Limited UpheldInvestmentsDRN-4841763 The complaint Mr B complains that he was misadvised by Applewood Independent Limited (‘AIL’) in October 2021 to place £20,000 into a stocks and shares ISA. What happened Mr B and his partner Ms L contacted AIL in October 2021 to undertake a review of their financial circumst... (10 pages)View decision -
Decision Reference DRN-4841761
23 Oct 2024 Applewood Independent Limited UpheldInvestmentsDRN-4841761 The complaint Ms L complains that she was misadvised by Applewood Independent Limited (‘AIL’) in October 2021 to place £80,000 into a stocks and shares ISA and a unit trust. What happened Ms L and her partner Mr B contacted AIL in October 2021 to undertake a review of their ... (10 pages)View decision -
Decision Reference DRN-5101133
23 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-5101133 The complaint Mrs E complains about the quality of a car supplied to her under a hire purchase agreement with Lendable Ltd, trading as Autolend. What happened On 29 November 2022 Mrs E took out a hire purchase agreement with Autolend. This was for a used car, which was just ... (7 pages)View decision -
Decision Reference DRN-4797822
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4797822 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Mrs A is being represented by solicitors in this complaint. What happened Mrs A says that in June 2023, she came across an article for an in... (8 pages)View decision -
Decision Reference DRN-4853234
23 Oct 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4853234 The complaint Miss R has complained Starling Bank Limited won‘t refund her for cash she didn’t receive when making a cash machine withdrawal. What happened Miss R used a cash machine at a local shop in January 2024. She initially requested a withdrawal of £380 which was unsu... (2 pages)View decision -
Decision Reference DRN-5101788
23 Oct 2024 Klarna Bank AB (publ) UpheldConsumer CreditDRN-5101788 The complaint Mr W has complained that Klarna Bank AB (publ) is holding him liable for a fixed sum loan agreement he’d taken out to buy a service he later wanted to cancel. What happened On 30 June 2023 Mr W bought a ticket for an event from a company I’ll call “T” using a ... (4 pages)View decision -
Decision Reference DRN-4985993
23 Oct 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4985993 The complaint Ms K complains that Scottish Widows Limited (SW) failed to accurately credit her contributions to her pension plan, leading to concerns about a potential annual allowance tax charge. She’s also unhappy with its administration of that plan, including whether SW ... (9 pages)View decision
