We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5097863
22 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5097863 The complaint Mr B’s representative has complained, on his behalf, that The Prudential Assurance Company Limited has failed to provide the required justification for correcting what the latter claims to have been an error with its With Profits calculations – which has result... (8 pages)View decision -
Decision Reference DRN-5096136
22 Oct 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5096136 The complaint Miss A has complained that Watford Insurance Company Europe Limited cancelled her motor insurance policy and refused to pay her claim. What happened Miss A took out a motor insurance policy with Watford through an online price comparison site. When her car was... (4 pages)View decision -
Decision Reference DRN-5097559
22 Oct 2024 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-5097559 The complaint B’s complaint follows a decision of another Ombudsman of the Financial Ombudsman Service dated 22 November 2021. B says DAS Legal Expenses Insurance Company Limited (‘DAS’) caused unnecessary delays in progressing its claim and that this led to it incurring los... (4 pages)View decision -
Decision Reference DRN-5043117
22 Oct 2024 Great Lakes Insurance SE UpheldInsuranceDRN-5043117 The complaint Mr L and Mr L1 complain that Great Lakes Insurance SE has turned down a gadget claim Mr L made on a travel insurance policy. As Mr L suffered the loss and made this claim, I’ve referred mainly to him throughout this decision. What happened The circumstances of ... (3 pages)View decision -
Decision Reference DRN-5088123
22 Oct 2024 Skipton Building Society UpheldPensions and AnnuitiesDRN-5088123 The complaint Mr A complains that he has lost out financially because Skipton Building Society (“Skipton”) gave him incorrect advice about how much he could invest in his pension scheme to attract tax relief. What happened Mr A took financial advice from Skipton in November... (3 pages)View decision -
Decision Reference DRN-4336782
22 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4336782 The complaint Mr S complains Santander UK Plc (‘Santander’) froze and then closed his current account and investment account. He’s also unhappy about the time Santander took to give him the funds from the accounts. What happened Mr S had a current account and an investment a... (7 pages)View decision -
Decision Reference DRN-5095900
22 Oct 2024 Shore Financial Services Ltd UpheldMortgagesDRN-5095900 The complaint Mr J and Mr K complain that Shore Financial Services Ltd Shore didn’t tell them in 2021 that the mortgage it was recommending charged interest on a monthly, not daily basis. They said they’re paying more now to exit this mortgage, because of this. What happened... (5 pages)View decision -
Decision Reference DRN-4927525
22 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4927525 The complaint Ms R complains HSBC UK Bank Plc (“HSBC”) were over-zealous when asking for information relating to the beneficiary to complete a payment to her family member who resided abroad. Ms R says some of the information HSBC asked for wasn’t something she’d know and th... (4 pages)View decision -
Decision Reference DRN-4716544
22 Oct 2024 Pay Later Financial Services Limited UpheldConsumer CreditDRN-4716544 The complaint Miss C complains that Pay Later Financial Services Limited, trading as Fly Now Pay Later, has treated her unfairly in relation to some flights. What happened In March 2020 Miss C used finance from Pay Later Financial Services Limited (PLFS) in th... (2 pages)View decision -
Decision Reference DRN-4959990
22 Oct 2024 Topaz Finance Limited UpheldMortgagesDRN-4959990 The complaint This complaint follows on from a decision I issued on 8 October 2024 when I confirmed that I can only consider the following issues in relation to Mr and Mrs N’s mortgage held with Topaz Finance Limited trading as Heliodor Mortgages (and referred to here as Top... (7 pages)View decision
