We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4483900
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4483900 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (10 pages)View decision -
Decision Reference DRN-5075407
22 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5075407 The complaint Miss J complains that NewDay Ltd trading as Pulse (‘Pulse’) misled her by terminating her credit card account during an active period of breathing space, when they said they wouldn’t. To put things right Miss J would like Pulse to reinstate her credit card acc... (6 pages)View decision -
Decision Reference DRN-5097027
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097027 The complaint Miss G complains that Revolt ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 27 September 2024. I’ve included a copy of it at the end of this decision, in italics. Miss G responded to ... (8 pages)View decision -
Decision Reference DRN-5051844
22 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5051844 The complaint Mr M complains about the service he received from Santander UK Plc (“Santander”) when it applied restrictions to his account. Mr M says Santander hasn’t been transparent as to why his account was under review and that he had no access to his income and that pay... (3 pages)View decision -
Decision Reference DRN-5084648
22 Oct 2024 Curve UK Limited UpheldBanking and PaymentsDRN-5084648 The complaint Mr D complains Curve UK Limited (Curve) provided poor customer service when it blocked his account. What happened Mr D says in late June 2024 he experienced issues using his Curve card and was unable to make transactions for almost two weeks. Mr D says he event... (2 pages)View decision -
Decision Reference DRN-5096944
22 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5096944 The complaint and what happened Mr H has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (6 pages)View decision -
Decision Reference DRN-5096847
22 Oct 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-5096847 The complaint D, a limited company, represented by its director, Mr D, has complained about its commercial property insurer, Great Lakes Insurance UK Limited. Mr D said it wouldn’t settle D’s claim, took too long and caused financial loss. What happened D purchased a proper... (5 pages)View decision -
Decision Reference DRN-5030785
22 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5030785 The complaint Mr B complains that Loans 2 Go Limited did not carry out proportionate checks before granting him a loan. What happened In March 2021 Mr M took out a loan for £250 with an interest rate of 17.3% repayable over 18 months at £57.14 a month. In April 2024 Mr M, us... (3 pages)View decision -
Decision Reference DRN-4834026
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4834026 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss B was in... (6 pages)View decision -
Decision Reference DRN-5096740
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5096740 The complaint Miss W is unhappy that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In early 2023, Miss W was looking for a home working opportunity and found a company (I’ll refer to as F) advertising on a social media... (9 pages)View decision
