We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5033052
21 Oct 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-5033052 The complaint Mr H complains that National Westminster Bank Plc wrongly increased his monthly loan payments, and also complains about various other errors in the administration of his loan. What happened In April 2022 Mr H entered into a regulated loan agreement with NatWest... (4 pages)View decision -
Decision Reference DRN-4848419
21 Oct 2024 Vodafone Limited UpheldConsumer CreditDRN-4848419 The complaint Mr W has complained about the way Vodafone Limited administered a fixed sum loan agreement he’d taken out to buy a device. What happened In January 2024 Mr W referred a complaint to the Financial Ombudsman about the mismanagement of his direct debit payments r... (3 pages)View decision -
Decision Reference DRN-5066720
21 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5066720 The complaint Mr G complains about how HSBC UK Bank Plc handled his query about a pending transaction. What happened Mr G holds a HSBC Global Money Account debit card. Prior to going on holiday abroad he transferred funds to the account. On 29 July 2024 Mr G attempted to use... (3 pages)View decision -
Decision Reference DRN-4845330
21 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4845330 The complaint Mr M has complained that Vanquis Bank Limited is holding him liable for a debt which he says was taken out fraudulently in his name. What happened In September 2023, a credit card account was opened with Vanquis in Mr M’s name. The card was used for rapid cash ... (3 pages)View decision -
Decision Reference DRN-5092512
21 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5092512 The complaint Miss B complains that J.P. Morgan Europe Limited (trading as Chase), unfairly decided to close her account. What happened In January, Chase decided to issue Miss B two months’ notice of closure of her bank account. Chase says that Miss B breached the terms and... (4 pages)View decision -
Decision Reference DRN-4738310
21 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4738310 The complaint Mr C complains that HSBC UK Bank PLC has caused him to suffer an exchange rate loss. What happened Mr C held a Global Money Account with HSBC. He wanted to deposit €140,000 from his account abroad into the Global Money Account and for the money to be kept in eu... (6 pages)View decision -
Decision Reference DRN-4891321
21 Oct 2024 Barry Grainger Limited UpheldInsuranceDRN-4891321 The complaint Miss H complains that her broker, Barry Grainger Limited (‘BG’) mis-sold a motor insurance policy and ‘add-on’ policies to her and didn’t provide all the policy documents, leading to upset and inconvenience. What happened Miss H bought the policy through BG in... (3 pages)View decision -
Decision Reference DRN-4955064
21 Oct 2024 I Go 4 Ltd. UpheldInsuranceDRN-4955064 The complaint Mr G complains I Go 4 Ltd (I Go 4) applied unfair charges when he cancelled his motor insurance policy. What happened Mr G took out a motor insurance policy with I Go 4, through an online price comparison site. His policy started on 2 September 2023. Mr G not... (3 pages)View decision -
Decision Reference DRN-5095494
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5095494 The complaint Mr G complains that Revolut Ltd won’t refund money he lost as a result of a scam. What happened Mr G fell victim to an impersonation scam. He’s explained he received a call from ‘Lloyds’ saying that someone had tried to make a payment from his account. He said ... (6 pages)View decision -
Decision Reference DRN-5042105
21 Oct 2024 Vitality Health Limited UpheldInsuranceDRN-5042105 The complaint Mr B is unhappy with Vitality Health Limited’s decision not to pay his claims. He’s also unhappy with the customer service he received. What happened Mr B had private medical insurance cover with Vitality provided by his previous employer. The cover ended on 26... (3 pages)View decision
