We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5094122
21 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5094122 The complaint Mrs B has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims she’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Cre... (8 pages)View decision -
Decision Reference DRN-5091311
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5091311 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (8 pages)View decision -
Decision Reference DRN-4565775
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4565775 The complaint Mrs B complained about the quality of a car provided on finance by BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera). What happened Alphera supplied Mrs B with a used car on a hire purchase agreement in June 2021. The cash pri... (5 pages)View decision -
Decision Reference DRN-4738732
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4738732 The complaint Mr B complains about a used car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (BMWFS). Mr B is unhappy the car has a number of mechanical faults, plus damage to the car’s dashboard. ... (3 pages)View decision -
Decision Reference DRN-4864834
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4864834 The complaint Mrs M complains about a used car she acquired through a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). She has complained about the quality of the car, that it has a number of faults and is unhappy that BMWFS has not accepted her requ... (3 pages)View decision -
Decision Reference DRN-5064911
21 Oct 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5064911 The complaint Mr A complains that Liverpool Victoria Insurance Company Limited (LV) declined a claim made under his landlord insurance policy. What happened Mr A held a landlord insurance policy underwritten by LV, covering a rental property he owned between 6 August 2023 a... (4 pages)View decision -
Decision Reference DRN-4807817
21 Oct 2024 Belmont Green Finance Limited UpheldMortgagesDRN-4807817 The complaint This complaint is about a buy-to-let mortgage Mr P and Mrs P hold with Belmont Green Finance Limited trading as Vida Homeloans (hereafter referred as Vida). The gist of Mr P and Mrs P’s complaint is that online access to their account was blocked, preventing th... (3 pages)View decision -
Decision Reference DRN-5050598
21 Oct 2024 Unum Ltd UpheldInsuranceDRN-5050598 The complaint Miss G is unhappy with the service she received from Unum Ltd when she claimed on her employer’s group income protection policy. What happened Miss G claimed on her employer’s group income protection policy following symptoms of Long Covid. Initially the claim ... (2 pages)View decision -
Decision Reference DRN-5033755
21 Oct 2024 National Savings and Investments UpheldBanking and PaymentsDRN-5033755 The complaint Mr C complains National Savings and Investments (“NS&I”) haven’t paid him for some investment certificates he sent in and it won’t now return them to him. What happened In 2023 Mr C found savings certificates taken out by his late mother for him decades ago... (3 pages)View decision -
Decision Reference DRN-5092362
21 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5092362 Complaint Mr L has complained about a (“Marbles”) branded credit card and the subsequent credit limit increases on it which NewDay Ltd provided to him. He says he was provided with the credit card and credit limit increases without any concern for his financial difficulty. ... (6 pages)View decision
