We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4974003
18 Oct 2024 Mattioli Woods Limited UpheldPensions and AnnuitiesDRN-4974003 The complaint Mr and Mrs K say Mattioli Woods Limited provided a poor service in relation to their joint self-invested personal pension (SIPP) which has resulted in financial detriment. What happened Mr and Mrs K say their joint SIPP included a current account provided by t... (4 pages)View decision -
Decision Reference DRN-5017911
18 Oct 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5017911 The complaint Miss L complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to her. She wants all interest and charges applied to the account to be refunded along with statutory interest and any adverse information to be re... (3 pages)View decision -
Decision Reference DRN-5092501
18 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5092501 The complaint Miss B has complained that Monzo bank acted irresponsibly when it provided her with a number of different credit facilities, including an overdraft in 2021. This decision will only consider what happened in relation to Miss B’s overdraft facility as her concer... (4 pages)View decision -
Decision Reference DRN-4963953
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4963953 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S tells ... (9 pages)View decision -
Decision Reference DRN-4960396
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960396 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In July 2021, Ms E fell victim to an investment scam. While researching investment opportunities online, she encountered a video on the subject of cryptocurrency inves... (8 pages)View decision -
Decision Reference DRN-5092345
18 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5092345 The complaint Mr and Mrs C complain about Admiral Insurance (Gibraltar) Limited’s (Admiral) claim handling and its settlement payment following a claim for an escape of water, under their home buildings insurance policy. I’ll refer to Mr C in my decision for ease. All refe... (6 pages)View decision -
Decision Reference DRN-4950686
18 Oct 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4950686 The complaint Miss O is unhappy that Red Sands Insurance Company (Europe) Limited (“RSI”) declined her flood damage claim under her buildings insurance. What happened The background to this complaint is extensive but well-known to both parties. So, I’ve set out a summary of ... (4 pages)View decision -
Decision Reference DRN-5059238
18 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5059238 The complaint Miss S has complained that Loans 2 Go Limited (“L2G”) acted irresponsibly when it approved her for two personal loans in January and May 2023. Background Miss S applied for two separate loans with L2G in 2023. The first loan was for £1,000 and was repayable ove... (3 pages)View decision -
Decision Reference DRN-4844123
18 Oct 2024 Motability Operations Limited UpheldConsumer CreditDRN-4844123 The complaint Mr J complains that a car supplied to him under a hire agreement by Motability Operations Limited (“MOL”) was of an unsatisfactory quality. What happened Mr J was supplied with a new car by MOL in April 2020. The car was modified by MOL to support Mr J’s needs... (4 pages)View decision -
Decision Reference DRN-4851956
18 Oct 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4851956 The complaint Mr K has complained about the way Motors Insurance Company Limited (MICL) handled his claim under his alloy wheel insurance. What happened Mr K bought a new car and also bought alloy wheel insurance at the same time. The policy was sold by the car dealer and w... (4 pages)View decision
