We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4922481
18 Oct 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4922481 The complaint Mr and Mrs M complain about the way Royal & Sun Alliance Insurance Limited (“RSA”) has handled a claim for subsidence. Any reference to RSA includes the actions of its agents. As Mr M has been leading on this complaint, I’ve referred to him throughout my de... (5 pages)View decision -
Decision Reference DRN-5017865
18 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5017865 The complaint Ms A complains about how U K Insurance Limited trading as Direct Line (“UKI”) handled a claim under her car insurance policy and her subsequent policy renewal. What happened Ms A had a motor insurance policy with UKI covering her car. Her car suffered damage in... (2 pages)View decision -
Decision Reference DRN-5091302
18 Oct 2024 Barclays Bank UK PLC UpheldInsuranceDRN-5091302 The complaint Miss W has complained that Barclays Bank UK PLC didn’t pay her the full redress due in relation to PPI mis-sale complaints. What happened In 2019 Miss W received several offers of redress from Barclays for mis-sold PPI, which she accepted. In relation to overd... (2 pages)View decision -
Decision Reference DRN-4849897
18 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4849897 The complaint A company, which I will refer to as W, complains that Barclays Bank UK Plc unfairly closed its account. W is represented in this complaint by its director, Mr B. What happened Both parties have provided us with detailed submissions. I confirm I have read thos... (4 pages)View decision -
Decision Reference DRN-5090645
18 Oct 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5090645 The complaint Miss B says Scottish Widows Limited won’t honour a pension policy she holds with it. She says this will cause her financial detriment. What happened Miss B worked for employer (Z) between 2001 and 2004. She has now confirmed she joined the company pension sche... (5 pages)View decision -
Decision Reference DRN-5088963
18 Oct 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5088963 The complaint Mr R complains that TSB Bank plc unreasonably blocked a payment from his account and then blocked him from being able to close his account. And that it discriminated against him by not providing a reasonable alternative to using a telephone. What happened On 16... (5 pages)View decision -
Decision Reference DRN-5090923
18 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5090923 The complaint Mr G complains that Santander UK Plc won’t refund him for transactions taken from his account that he says he didn’t agree to. What happened Mr G held an account with Santander. In Late November 2022 five payments left his account totalling £4,625, through a t... (5 pages)View decision -
Decision Reference DRN-4989705
18 Oct 2024 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-4989705 The complaint Mrs J, through her representative, complains about several aspects of the service provided by Phoenix Life Limited (trading as Standard Life). In brief, the representative said it delayed the payment of an annuity to Mrs J following the death of the late Mr J ... (5 pages)View decision -
Decision Reference DRN-5090925
18 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5090925 The complaint Ms C and Mr S complain about U K Insurance Limited (trading as NIG)’s handling of their buildings insurance claim. I shall refer to U K Insurance Limited to as “UKI” below. All references to UKI also include its appointed agents. What happened What my findings ... (7 pages)View decision -
Decision Reference DRN-4917994
18 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4917994 The complaint Mr K complains Bank of Scotland plc, trading as Halifax, didn’t recall his payment under the Direct Debit Guarantee, closed his account and has discriminated against him. Mr K is also unhappy Halifax failed to keep its promise to keep his account open a month l... (6 pages)View decision
