We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5085183
17 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5085183 The complaint Miss M is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. What happened In June 2023 Miss M was supplied with a used car through a conditional sale agreement with M... (5 pages)View decision -
Decision Reference DRN-5055586
17 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5055586 The complaint Mrs S has complained about the quality of the repair to the glass of the panoramic roof of her car by Admiral Insurance (Gibraltar) Limited. References to Admiral include all its agents or partners. What happened Mrs S insured her car under a motor policy wit... (2 pages)View decision -
Decision Reference DRN-5088844
17 Oct 2024 BISL Limited UpheldInsuranceDRN-5088844 The complaint Mr T has complained that BISL Limited (‘BISL’), an insurance intermediary, unfairly cancelled his motor insurance policy . What happened I issued a provisional decision on this complaint earlier this month and said that I was considering upholding it. An extra... (5 pages)View decision -
Decision Reference DRN-5026451
17 Oct 2024 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-5026451 The complaint Mr G complains about the delays caused by Vanguard Asset Management, Ltd (Vanguard) when he attempted to switch his Self-Invested Personal Pension (SIPP). What happened Mr G wished to switch his pension to another provider, seemingly because he had experienced ... (3 pages)View decision -
Decision Reference DRN-4793266
17 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4793266 The complaint Miss L complains that the car she acquired through a hire purchase agreement with BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (BMWFS) wasn’t of satisfactory quality. She wants to reject the car. What happened Miss L acquired a used ... (5 pages)View decision -
Decision Reference DRN-4853608
17 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4853608 The complaint Ms D complains Santander UK Plc treated her unfairly when she needed assistance with the joint account she held with her ex-husband. What happened Ms D held a joint bank account with her ex-husband. This account was used to receive rental money from properties... (4 pages)View decision -
Decision Reference DRN-4845543
17 Oct 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4845543 The complaint Mr P complains about the time taken by St. James's Place Wealth Management Plc to action a withdrawal from his investment. What happened On Wednesday 15 February 2023 Mr P contacted St. James's Place to make a withdrawal from his investment. The withd... (3 pages)View decision -
Decision Reference DRN-4959020
17 Oct 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4959020 The complaint Mr M has complained that Highway Insurance Company Limited avoided (treated it as if it never existed) his motor insurance policy, refused to pay his claim, retained his premiums and is seeking to recover its costs from him. What happened Mr M took out a motor... (3 pages)View decision -
Decision Reference DRN-4811154
17 Oct 2024 Purely Financial Ltd UpheldPensions and AnnuitiesDRN-4811154 The complaint Mr C complains about the advice given by Purely Financial Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. Wh... (8 pages)View decision -
Decision Reference DRN-4905045
17 Oct 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4905045 The complaint Mr B complains that Accelerant Insurance Europe SA/NV UK Branch voided his policy and refused to pay his claim for his stolen caravan. My references to Accelerant include the businesses that act on Accelerant’s behalf. Mr B is represented in this complaint by... (4 pages)View decision
