We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5026050
15 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5026050 The complaint Ms H complains that J.P. Morgan Europe Limited trading as Chase (‘Chase’) blocked her account and took too long to give her back her funds. What happened On or around 8 January 2024 Chase blocked Ms H’s account. That meant she couldn’t access the funds in the a... (2 pages)View decision -
Decision Reference DRN-5083723
15 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5083723 The complaint Mr H is unhappy with the service he received from Santander UK Plc surrounding transactions that were declined when he tried to make them. What happened Mr H contacted Santander because he was unhappy that payments that he was trying to make to a well-known mer... (3 pages)View decision -
Decision Reference DRN-5082505
15 Oct 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-5082505 The complaint Mr T has complained, with the help of a professional representative, about a transfer of his personal pension with ReAssure Limited (previously Guardian) to a small self-administered scheme (SSAS) in May 2015. Mr T says the SSAS was subsequently used to invest ... (13 pages)View decision -
Decision Reference DRN-5083075
15 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5083075 The complaint Ms B is complaining that Revolut Ltd won’t reimburse her with the money she lost to a scam. The complaint is brought on Ms B’s behalf by a professional representative. What happened In 2019 Ms B fell victim to a cryptocurrency investment scam. In July 2022 Ms... (9 pages)View decision -
Decision Reference DRN-5076958
15 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5076958 The complaint Ms G says Vanquis Bank Limited irresponsibly lent to her. What happened Ms G took out a credit card from Vanquis in December 2018. She was given a credit limit of £1,000. This was increased as set out below. credit limit increase date value, £ 1 04/04/2019 £1,5... (4 pages)View decision -
Decision Reference DRN-5083283
15 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5083283 The complaint Mr C complains about his credit card from Barclays Bank UK PLC trading as Barclaycard (Barclaycard). What happened Mr C originally had one Barclaycard – since 2012. I will call this Card 1. Several things took place on Card 1 from August 2015: - In August 2015,... (5 pages)View decision -
Decision Reference DRN-5059293
15 Oct 2024 Hargreaves Lansdown Advisory Services Limited UpheldInvestmentsDRN-5059293 The complaint Mrs O complains about investment advice she received from Hargreaves Lansdown Advisory Services Limited (HL) in 2019. She says HL’s advice exposed her to losses within her savings and pension that she couldn’t afford. What happened Mrs O had a range of investme... (11 pages)View decision -
Decision Reference DRN-5080642
15 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5080642 The complaint and what happened Ms C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acc... (7 pages)View decision -
Decision Reference DRN-4910617
15 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4910617 The complaint Mr F complains about Accredited Insurance (Europe) Ltd (Accredited) declining a claim under his home insurance policy for damage to a wall at his property from a tree in bad weather. References to Accredited include their agents who administer the policy and a... (5 pages)View decision -
Decision Reference DRN-5083064
15 Oct 2024 Covea Insurance plc UpheldInsuranceDRN-5083064 The complaint Mr and Mrs K complain Covea Insurance plc unfairly avoided their policy, and therefore refused to consider a claim they made for stolen jewellery and other items following a burglary. Covea used agents during the claim. Covea is responsible for the actions of t... (7 pages)View decision
