We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4986960
15 Oct 2024 CB Payments Ltd UpheldBanking and PaymentsDRN-4986960 The complaint Mr and Mrs B complain about how CB Payments Ltd trading as Coinbase (CB) treated them when they attempted to transfer funds from a bank account. Mr B says this caused frustration and had a significant impact on the reason for the transfer. For ease of reading, ... (3 pages)View decision -
Decision Reference DRN-5081285
15 Oct 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5081285 The complaint Mr B complains that Aviva Life & Pensions UK Limited (Aviva) took 10 years to discover it had mistakenly paid a sum of over £3,700 – now worth over £6,000 – into his pension plan in 2014. He doesn’t think the compensation of £300 Aviva has offered is suffic... (3 pages)View decision -
Decision Reference DRN-5082630
15 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5082630 The complaint Mr T is unhappy with the functionality of the Monzo Bank Ltd banking app. What happened Mr T received a refund from a merchant into his Monzo account. But the merchant accidentally refunded Mr T twice, and so then reclaimed the duplicate refund from Mr T’s Monz... (2 pages)View decision -
Decision Reference DRN-4873557
15 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4873557 The complaint Mr P complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) has unfairly handled and settled a theft claim under his contents insurance policy. Any reference to Mr P or Admiral includes respective agents and representatives. What happened The backgrou... (3 pages)View decision -
Decision Reference DRN-5081036
15 Oct 2024 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-5081036 The complaint Mr K complains about DAS Legal Expenses Insurance Company Limited’s (DAS LEI) handling of a claim he made on a legal expenses insurance policy. Where I refer to DAS LEI within my decision, this includes agents and representatives who handled the claim on its be... (5 pages)View decision -
Decision Reference DRN-5082710
15 Oct 2024 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5082710 The complaint Mr W complains about the service he received from IFG Pensions Limited (IFG) when opening a Self-Invested Personal Pension (SIPP), carrying out an in-specie transfer (of investments held by Firm R) and making a withdrawal. What happened Mr W says he was a resi... (16 pages)View decision -
Decision Reference DRN-5082653
15 Oct 2024 Mulsanne Insurance Company Limited UpheldInsuranceDRN-5082653 The complaint Miss L complains Mulsanne Insurance Company Limited didn’t handle a claim against her motor insurance policy fairly. What happened Miss L had a motor insurance policy with Mulsanne. In February 2022 she made a claim, which Mulsanne ultimately accepted. Miss L c... (3 pages)View decision -
Decision Reference DRN-5082519
15 Oct 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-5082519 The complaint Mr U complains that his commercial vehicle insurer, Accelerant Insurance Europe SA/NV UK Branch (‘Accelerant’), undervalued his car after it was declared a total loss. He is also unhappy about the delays in his claim being progressed and wants to be compensated... (5 pages)View decision -
Decision Reference DRN-5036312
15 Oct 2024 National Savings and Investments UpheldBanking and PaymentsDRN-5036312 The complaint Ms T complains about the service she has received from National Savings and Investments (NS&I) in relation to a Children’s Bond opened in her name many years ago. What happened Ms T came across some paperwork relating to a NS&I Children’s Bond her pare... (2 pages)View decision -
Decision Reference DRN-5045157
15 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5045157 The complaint Mr S has complained about the way esure Insurance Limited trading as Sheilas’ Wheels dealt with a claim made against his car insurance policy. What happened Mr S bought a car insurance policy with the insurer, esure. esure received a claim from a pedestrian for... (3 pages)View decision
