We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-5080484
14 Oct 2024 Scottish Widows Limited UpheldInvestmentsDRN-5080484 The complaint Mrs H complained about Scottish Widows Limited (SW). She said it has continuously sent incorrect information regarding ownership of her investment bond that she took out with it. SW paid Mrs H compensation about her complaint, but she said this doesn’t fairly ... (4 pages)View decision -
Decision Reference DRN-4641647
14 Oct 2024 BCON SOLUTIONS LTD UpheldBanking and PaymentsDRN-4641647 The complaint Miss O complains BCON SOLUTIONS LTD (“BCON”) didn’t assist her in locating a payment she’d asked it to send. What happened A summary of what happened is below: BCON provides a money transfer service. Miss O made two separate payments of £103 on 7 July 2023 to B... (2 pages)View decision -
Decision Reference DRN-5029492
14 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5029492 The complaint Mr T complains that HSBC UK Bank plc (HSBC) didn’t tell him it would carry out a credit search when he applied for a personal loan and failed to respond to a data subject access request (DSAR) within the month it had to do so. He would like more compensation th... (2 pages)View decision -
Decision Reference DRN-4884420
14 Oct 2024 QIC Europe Ltd UpheldInsuranceDRN-4884420 The complaint Mr L and Miss P have complained that QIC Europe Ltd unfairly declined part of a claim under their home insurance policy. What happened Mr L and Miss P had two separate leaks in their basement, one from the sink waste in the kitchen and another from the washing... (3 pages)View decision -
Decision Reference DRN-5060912
14 Oct 2024 Cynergy Bank Plc UpheldBanking and PaymentsDRN-5060912 The complaint Mr M is unhappy with the service he received from Cynergy Bank Plc surrounding his ISA. What happened Mr M held an ISA with Cynergy that was due to mature in June 2024. Before the maturity date, Cynergy sent a letter to Mr M asking him to provide his ISA maturi... (2 pages)View decision -
Decision Reference DRN-5025220
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5025220 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Revolut which she opened in the course of this scam. She has accounts with three other businesses too, who I’ll refer to as “... (3 pages)View decision -
Decision Reference DRN-5054098
14 Oct 2024 Nationwide Building Society UpheldConsumer CreditDRN-5054098 The complaint Mr C complains about issues applying for a personal loan with Nationwide Building Society (NBS). He would more like compensation than NBS has offered What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-4701804
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4701804 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale Agreement with Moneybarn No. 1 Limited (MBL). Mr B also complains about the administration of his agreement which led to it being cancelled in error, leaving him in arre... (6 pages)View decision -
Decision Reference DRN-4883938
14 Oct 2024 National Westminster Bank Plc UpheldMortgagesDRN-4883938 The complaint Mr J complains that National Westminster Bank Plc changed the payment basis of his mortgage from interest-only to capital and interest repayment when it should not have done so. What happened Mr J took out his NatWest mortgage in 2019, on a capital and interest... (3 pages)View decision -
Decision Reference DRN-5079401
14 Oct 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5079401 The complaint Mr H complains about Advantage Insurance Company Limited (“AIC”) and their decision to decline the claim he made on his motor insurance policy, following the theft of his car. What happened The claim and complaint circumstances are well known to both parties. S... (4 pages)View decision
