We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-5236175
23 Jan 2025 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-5236175 The complaint Mr S complains that James Hay Administration Company Ltd (“JHAC”) failed to complete the transfer of his pension savings to another provider in a timely manner. What happened Mr S held pension savings that were administered by JHAC. His pension savings were inv... (5 pages)View decision -
Decision Reference DRN-5275066
23 Jan 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5275066 The complaint Mr H is unhappy with the repairs Admiral Insurance (Gibraltar) Limited (Admiral) carried out on his vehicle under his motor insurance policy. What happened In January 2024 Mr H was unfortunately involved in an accident and so submitted a claim to his motor insu... (3 pages)View decision -
Decision Reference DRN-5280930
23 Jan 2025 Madison CF UK Limited UpheldConsumer CreditDRN-5280930 The complaint Mr C complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when it approved four loan applications he made between 2019 and 2023. What happened The background to this complaint and my initial conclusions were set out in a provisional... (4 pages)View decision -
Decision Reference DRN-5281147
23 Jan 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5281147 The complaint Ms V complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) th... (6 pages)View decision -
Decision Reference DRN-5241548
23 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5241548 The complaint Mrs M complains that U K Insurance Limited (UKI) hasn’t paid a cancelled port stop claim she made on a travel insurance policy. What happened Mrs M holds travel insurance as a benefit of a packaged account with her building society. In December 2023, Mrs M call... (3 pages)View decision -
Decision Reference DRN-5230045
23 Jan 2025 First Central Underwriting Limited UpheldInsuranceDRN-5230045 The complaint Miss M complains about the way First Central Underwriting Limited (First Central) have handled the claim she made under her motor insurance policy. What happened The details of this complaint will be well known to both parties and so I’ve summarised events. In ... (4 pages)View decision -
Decision Reference DRN-5108609
23 Jan 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5108609 The complaint Mr R complains about how Barclays Bank UK PLC treated him when he was finding it difficult to afford the monthly payments to his mortgage and mortgage current account. What happened Mr R had a mortgage and mortgage current account (MCA) with Barclays, which I ... (4 pages)View decision -
Decision Reference DRN-5030761
23 Jan 2025 EE Limited UpheldConsumer CreditDRN-5030761 The complaint Miss O complains that EE Limited is charging her for a mobile phone that she returned. She wants EE to stop charging her for the phone and to refund the payments she has made. What happened On 24 January 2024, Miss O entered into a fixed sum loan agreement with... (3 pages)View decision -
Decision Reference DRN-5045501
23 Jan 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5045501 The complaint Mrs P has complained about the way Mitsubishi HC Capital UK Plc (“Hitachi”) dealt with her claim she’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Cred... (8 pages)View decision -
Decision Reference DRN-5245163
22 Jan 2025 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5245163 The complaint Mr T complains The Co-operative Bank Plc sent him a letter about a fixed deposit of his that wasn’t clear and that this led to an unnecessarily long call during which he was given incorrect information. What happened Mr T had a fixed deposit with The Co-operati... (2 pages)View decision