We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4883938
14 Oct 2024 National Westminster Bank Plc UpheldMortgagesDRN-4883938 The complaint Mr J complains that National Westminster Bank Plc changed the payment basis of his mortgage from interest-only to capital and interest repayment when it should not have done so. What happened Mr J took out his NatWest mortgage in 2019, on a capital and interest... (3 pages)View decision -
Decision Reference DRN-5079401
14 Oct 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5079401 The complaint Mr H complains about Advantage Insurance Company Limited (“AIC”) and their decision to decline the claim he made on his motor insurance policy, following the theft of his car. What happened The claim and complaint circumstances are well known to both parties. S... (4 pages)View decision -
Decision Reference DRN-5076582
14 Oct 2024 The Mortgage Works (UK) Plc UpheldMortgagesDRN-5076582 The complaint Ms D complains that The Mortgage Works (UK) Plc didn’t tell her she wasn’t paying enough each month to cover her contractual monthly payment (“CMP”) on a Buy To Let (“BTL”) mortgage. Instead, it used a credit on her mortgage to cover the difference. What happen... (4 pages)View decision -
Decision Reference DRN-5036208
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5036208 The complaint Mr L complains Revolut Ltd (Revolut) following a system error, failed to reinstate his direct debit. What happened Mr L says he received a notification from Revolut to say that due to a system error it had cancelled certain direct debits, but it also said it wo... (2 pages)View decision -
Decision Reference DRN-5072218
14 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5072218 The complaint Mr C has complained about the way Admiral Insurance (Gibraltar) Limited handled a claim he made under his home emergency insurance policy. Reference to Admiral includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll... (3 pages)View decision -
Decision Reference DRN-5041799
14 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5041799 The complaint C, a limited company, complains that HSBC UK Bank Plc didn’t freeze its bank account as requested and delayed access to the new director causing loss and inconvenience What happened C had a sole director and owner who passed away in September 2022. This was rep... (5 pages)View decision -
Decision Reference DRN-5070562
14 Oct 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5070562 Complaint Mr E has complained about credit cards which Clydesdale Bank Plc (trading as “Virgin Money”) provided to him. He says he was provided with credit cards that were unaffordable. Background Mr E was initially provided with a credit card with a limit of £4,300.00 in J... (10 pages)View decision -
Decision Reference DRN-5015082
14 Oct 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-5015082 Complaint Mr A has complained about the quality of a car that Lex Autolease Limited (“Lex”) supplied to him through a regulated hire agreement. Background In January 2022, Lex hired a brand-new car to Mr A. As I understand it the car had delivery mileage on it when Lex supp... (6 pages)View decision -
Decision Reference DRN-5070228
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5070228 Complaint Miss Y complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with her. She’s said that she attempted to exercise her right to withdraw from the agreement within the 14-day period because her circumstances had... (8 pages)View decision -
Decision Reference DRN-4765376
13 Oct 2024 Skipton Building Society UpheldInvestmentsDRN-4765376 The complaint Mrs D complains that Skipton Building Society failed to follow a reasonable process relating to the transfer of her Online Lifetime Cash ISA (‘LISA’) to another business. What happened Mrs D is represented by Mr D in bringing her complaint. She has held her LIS... (4 pages)View decision
