We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5025091
11 Oct 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-5025091 The complaint Mr W complains that Lex Autolease Ltd has unfairly recorded a default on an account he held with it for a car rental agreement. He also complains that it has mismanaged the account by unfairly failing to modify it as agreed when the term was extended. What happ... (8 pages)View decision -
Decision Reference DRN-5077824
11 Oct 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-5077824 The complaint Mr B complains about unsuitable advice he says he received from Mr X to move his defined benefit pension to a self-invested personal pension (SIPP). Mr B has suffered significant losses following the transfer. Mr B says Mr X was representing Future Wealth Manag... (18 pages)View decision -
Decision Reference DRN-5073115
11 Oct 2024 Close Brothers Limited UpheldConsumer CreditDRN-5073115 The complaint Mr C complains about his car finance agreement with Close Brothers Limited trading as Close Brothers Motor Finance. What happened In August 2022, Mr C bought a used van from a supplying dealership who I will refer to as P. He paid a £9,000 deposit... (7 pages)View decision -
Decision Reference DRN-5060302
11 Oct 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5060302 The complaint Mr T complains about the trouble and upset he suffered when Barclays Bank UK PLC (Barclays) made an error which caused the record of his mortgage to be removed from the Land Registry. He would like greater compensation for the worry he endured over what he rega... (4 pages)View decision -
Decision Reference DRN-4999208
11 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4999208 The complaint Mr F complains about the way U K Insurance Limited (“UKI”) dealt with a commercial property insurance claim following damage caused to his home and the amounts paid by UKI to settle the claim. What happened Mr F is the leasehold owner of his flat. The building ... (5 pages)View decision -
Decision Reference DRN-5077802
11 Oct 2024 Pendragon Finance and Insurance Services Limited UpheldConsumer CreditDRN-5077802 The complaint Mrs L complains about the actions of Pendragon Finance and Insurance Services Limited, trading as Evans Halshaw (Evans Halshaw) concerning the set up and the cancellation of car finance agreements that they brokered. What happened In ... (5 pages)View decision -
Decision Reference DRN-4957297
11 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4957297 The complaint Mr G has complained that Monzo Bank Ltd (“Monzo”) failed to recognise and warn him about payments he made as part of a scam, which have left him out of pocket. What happened The background of this complaint is already known to both parties, so I won’t repeat a... (5 pages)View decision -
Decision Reference DRN-4907948
11 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907948 The complaint Mrs A complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, and so I’ll only provide a brief summary of events here. Mrs A received a text which appeared t... (7 pages)View decision -
Decision Reference DRN-5077554
11 Oct 2024 Forester Life Limited UpheldInvestmentsDRN-5077554 The complaint Mr H complained about Forester Life Limited trading as Foresters Financial (Foresters). He said he was mis-sold a lifetime individual savings account (LISA) by Foresters. He said it gave him advice that was unsuitable for him. He said this has meant he has incu... (5 pages)View decision -
Decision Reference DRN-4975225
11 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4975225 The complaint Mr and Mrs S’s complaint arises from the handling of a claim made to Inter Partner Assistance SA (“IPA”) under the legal expenses section of their travel insurance policy. IPA is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns ... (4 pages)View decision
