We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-5017410
10 Oct 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5017410 The complaint Miss K has complained about that way in which Advantage Insurance Company Limited (‘Advantage’) administered her claim under her motor insurance policy. For the avoidance of doubt, the term Advantage includes its agents and representatives for the purposes of t... (4 pages)View decision -
Decision Reference DRN-5074719
10 Oct 2024 Hubener Versicherungs AG UpheldInsuranceDRN-5074719 The complaint E, a limited company, is complaining about Hubener Versicherungs AG’s (Hubener) decision to decline a claim made under their commercial insurance policy. Any references to Hubener include their agents. E is being represented by Mr M. What happened In April 20... (3 pages)View decision -
Decision Reference DRN-4868700
10 Oct 2024 Scottish Widows Unit Trust Managers Limited UpheldInvestmentsDRN-4868700 The complaint Mrs W complains about the lack of information provided by Scottish Widows Unit Trust Managers Limited (Scottish Widows) in relation to a Maxi Individual Savings Account (ISA) taken out in 2001. She is represented by Mr W. Mr W says after finding a contract note... (4 pages)View decision -
Decision Reference DRN-5006001
10 Oct 2024 AXA Insurance UK Plc UpheldInsuranceDRN-5006001 The complaint Mr W complains about the way that AXA Insurance UK Plc (“AXA”) handled a claim made for damage caused by an escape of water and about the settlement it offered. What happened Mr W made a claim under his home insurance policy with AXA, when a leak was discovered... (3 pages)View decision -
Decision Reference DRN-4809562
10 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4809562 The complaint Ms T complains Barclays Bank UK PLC unfairly closed her account and caused significant delays in returning her funds. What happened Ms T had a bank account with Barclays. Barclays reviewed its accounts following the UK’s departure from the European Economic Ar... (4 pages)View decision -
Decision Reference DRN-5074567
10 Oct 2024 Topaz Finance Limited UpheldMortgagesDRN-5074567 The complaint Mr and Mrs M complain that Topaz Finance Limited trading as Heliodor Mortgages has unfairly charged them legal fees following court action in relation to their mortgage account. What happened Mr and Mrs M had an interest only mortgage with Heliodor, the term o... (5 pages)View decision -
Decision Reference DRN-5030845
10 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-5030845 The complaint Mr C complains that Lendable Ltd should not have granted him a loan. What happened In December 2023 Mr C applied for a loan online. He was loaned £1,025 with an annual percentage rate (“APR”) of 48.86% repayable in monthly payments of £61.43 over 24 months. In ... (3 pages)View decision -
Decision Reference DRN-4654619
10 Oct 2024 Ald Automotive Limited UpheldConsumer CreditDRN-4654619 The complaint Mr P complains about the quality of a car supplied to him by Ald Automotive Limited trading as Ford Lease (“Ald Automotive”). What happened Mr P acquired a new car under a 36 month hire agreement with Ald Automotive in March 2022. Under the agreement, Mr P was ... (4 pages)View decision -
Decision Reference DRN-5012106
10 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5012106 The complaint Mr B complains that Loans 2 Go Limited was irresponsible in giving him a loan. What happened On 17 April 2023 Mr B borrowed £800 from Loans 2 Go Ltd. The Annual Percentage Rate (“APR”) was 269.9% and the monthly sum payable was £164.44 over 18 months. The total... (2 pages)View decision -
Decision Reference DRN-5067251
10 Oct 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-5067251 The complaint Miss T complains about the service she received from Capital One (Europe) plc. What happened In late May 2024, Miss T started to make an online purchase using her Capital One credit card but decided not to complete the process and asked the merchant to refund t... (3 pages)View decision
