We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-5224200
17 Jan 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5224200 The complaint Miss D complains about how Tesco Underwriting Limited (Tesco) handled a claim under her motor insurance policy for damage to her vehicle in an accident. Any reference to Tesco in this decision includes their agents. What happened In November 2023 Miss D’s veh... (7 pages)View decision -
Decision Reference DRN-4899652
17 Jan 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4899652 The complaint Ms P complains about the way Royal & Sun Alliance Insurance Limited trading as RSA [“RSA”] has handled a claim she’s made on her buildings insurance policy following subsidence damage to her property. What happened Ms P is represented by a third party in br... (3 pages)View decision -
Decision Reference DRN-5219490
17 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5219490 The complaint Mr L complains U K Insurance Limited (UKI) gave a poor level of service when he contacted it for a motor insurance policy quote and that it didn’t offer a clear explanation in the price differences from a previous quote. UKI are the underwriters of this policy... (3 pages)View decision -
Decision Reference DRN-5232400
17 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5232400 The complaint Mrs R has complained about U K Insurance Limited because when she tried to take a policy out with it, it refused to assist her with answering a question. What happened Mrs R was looking for new insurance cover. She tried to complete an application with UKI onl... (3 pages)View decision -
Decision Reference DRN-5091119
17 Jan 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5091119 The complaint Mr M complains about the quality of a used vehicle he acquired through a conditional sale agreement with Stellantis Financial Services UK Limited trading as PSA Finance UK (‘PSA’) Mr M says the vehicle was faulty from the start and he wants to now reject it. He... (4 pages)View decision -
Decision Reference DRN-5267945
17 Jan 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5267945 Complaint Mr O has complained that National Westminster Bank Plc (“NatWest”) unfairly provided him with unaffordable loans. Background Mr O has also complained about credit cards which NatWest provided to him. We’ve explained that we’re considering the credit card complaint... (12 pages)View decision -
Decision Reference DRN-5268152
17 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5268152 Complaint Mr O has complained about credit cards and the subsequent credit limit increases National Westminster Bank Plc (“NatWest”) provided to him. He says he was provided with credit cards and limit increases despite the fact that his credit reports would have shown that ... (9 pages)View decision -
Decision Reference DRN-4956159
16 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4956159 The complaint Mr O complains about Monzo Bank Ltd. He would like Monzo to refund him the money he has lost as a result of a scam. What happened The details of what happened are well known to both parties so I won’t repeat them here, but in summary, Mr O’s brother was speak... (3 pages)View decision -
Decision Reference DRN-4974326
16 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4974326 The complaint Mr H complains that Barclays Bank UK PLC blocked his account. Mr H also complains that Barclays took too long to release his account balance back to him, gave him wrong information and sent money back to source. and gave him wrong information. What happened M... (5 pages)View decision -
Decision Reference DRN-5049860
16 Jan 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5049860 The complaint Mr V complains that a car that was supplied to him under a conditional sale agreement with Hyundai Capital UK Limited wasn’t of satisfactory quality. He’s being represented in his complaint by a legal adviser. What happened A new car was supplied to Mr V under ... (4 pages)View decision