We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-5071670
9 Oct 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5071670 The complaint Mr F complains that The Royal Bank of Scotland Plc (“RBS”) failed to correctly open a current account for him resulting in additional credit searches on his credit file. What happened Mr F says that, following his successful application for an RBS credit card ... (2 pages)View decision -
Decision Reference DRN-5071339
9 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5071339 The complaint Mrs S complains that Santander UK Plc closed her accounts without adequate notice or explanation. What happened In August 2023 Mrs S notified Santander of a change of address to where she now lived abroad. Santander asked her to provide information about her fi... (2 pages)View decision -
Decision Reference DRN-5065879
9 Oct 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5065879 The complaint Mr W has complained about the way Liverpool Victoria Insurance Company Limited (LV) handled an escape of water (EOW) claim he made under his home and buildings insurance policy which he shares with Mrs W. All reference to LV in my decision includes its agents. ... (5 pages)View decision -
Decision Reference DRN-5026806
9 Oct 2024 NewDay Ltd UpheldConsumer CreditDRN-5026806 The complaint Mr C, through a representative, says NewDay Ltd, trading as Aqua, irresponsibly lent to him. What happened Mr C applied for a credit card from NewDay in February 2020. It was approved with a limit of £450. He was then given four credit limit increases as set ou... (3 pages)View decision -
Decision Reference DRN-4808704
9 Oct 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4808704 The complaint Miss D complains that AA Underwriting Insurance Company Limited (“AA”) wouldn’t pay for some damage to her car in a claim under her motor insurance policy. When I mention AA I also mean its repairers and suppliers. What happened Miss D had a car insurance polic... (3 pages)View decision -
Decision Reference DRN-4635881
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4635881 The complaint Miss C is unhappy with the service Revolut Ltd has provided after she was a victim of an authorised push payment (APP) scam. What happened As the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus o... (3 pages)View decision -
Decision Reference DRN-5036659
9 Oct 2024 Vanquis Bank Limited UpheldConsumer CreditDRN-5036659 The complaint Mr V complains that Vanquis Bank Limited (Vanquis) hasn’t refunding money owing to him when he settled his account. He would like the overpayment refunded and compensation for the distress and inconvenience. What happened The details of this complaint are well... (2 pages)View decision -
Decision Reference DRN-5019949
9 Oct 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-5019949 The complaint P, a limited company, complains that Zempler Bank Limited trading as Cashplus has been charging it incorrectly over an extended period despite it repeatedly raising this. What happened P explains that it changed its account pricing plan at Cashplus in July 2022... (2 pages)View decision -
Decision Reference DRN-4754909
9 Oct 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4754909 The complaint Mrs W complains about charges she was asked to pay by Stellantis Financial Services UK Limited, trading as Vauxhall Finance, at the end of a car lease period. What happened Mrs W took receipt of a used car in July 2019. She financed the deal through an agreemen... (3 pages)View decision -
Decision Reference DRN-5070855
9 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5070855 The complaint Mr C and Mrs C have complained to Inter Partner Assistance SA (IPA) that an engineer caused unnecessary damage to their property when he visited under a home emergency policy. As Mr C seemed to mainly deal with the claim and complaint, for ease, I will normall... (2 pages)View decision
