We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-5219129
16 Jan 2025 AWP P&C S.A. UpheldInsuranceDRN-5219129 The complaint Mr P has complained about his motor warranty provider AWP P&C S.A. He is unhappy because it declined his claim for repair of his car which suffered a breakdown. What happened In 2020, Mr P took out a warranty with AWP to cover his costs for repair or rep... (3 pages)View decision -
Decision Reference DRN-5249842
16 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5249842 The complaint Ms C is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms C fell victim to a cruel investment scam that she saw advertised on social media and appeared ... (12 pages)View decision -
Decision Reference DRN-4760872
16 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4760872 The complaint Mr P complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr P fell victim to a fake job scam. He was contacted via a mobile messaging service by someone offering him a job. They said they’d got his details from a recruitment firm, an... (9 pages)View decision -
Decision Reference DRN-5223201
16 Jan 2025 West One Loan Limited UpheldBanking and PaymentsDRN-5223201 The complaint S, a limited company, complains that West One Loan Limited wrongly claimed it had defaulted on a secured loan and applied additional interest. S is represented by its director, who I’ll refer to as Mr S. Mr S asks that West One refunds the additional interest i... (4 pages)View decision -
Decision Reference DRN-5252287
16 Jan 2025 The Mortgage Works (UK) Plc UpheldMortgagesDRN-5252287 The complaint Mr A complains that The Mortgage Works (UK) Plc (“TMW”) first unfairly rejected his request for term extensions on his two Buy To Let mortgages, based on his credit file, then delayed his applications for months, before finally telling him to make large capital... (8 pages)View decision -
Decision Reference DRN-5215442
16 Jan 2025 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5215442 The complaint Mrs F complains that Frasers Group Financial Services Limited (‘Frasers Group’), trading as Studio, were unreasonable to apply charges and interest and to report missed payments on a transaction for goods she never received. What happened Mrs F ordered a bed an... (2 pages)View decision -
Decision Reference DRN-5156933
16 Jan 2025 Sublime Business Financial Advisers Ltd UpheldPensions and AnnuitiesDRN-5156933 The complaint Mr M complains that he was given unsuitable advice to transfer two defined benefit (DB) pension schemes to personal pension plan arrangements. The first pension was transferred in 2018 and the second took place in 2019. Sublime Business Financial Advisers Limit... (12 pages)View decision -
Decision Reference DRN-5238868
16 Jan 2025 Accelerant Insurance UK Limited UpheldInsuranceDRN-5238868 The complaint Mrs T complains about damage caused by contractors working for Accelerant Insurance UK Limited when she made a claim after an escape of water at her property. What happened The background to this complaint is well known to both parties, so I’ll provide only a b... (3 pages)View decision -
Decision Reference DRN-5064903
16 Jan 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5064903 The complaint Mr B complains that the car he acquired through Oodle Financial Services Limited wasn’t of satisfactory quality. He says he identified a number of issues and problems with the car on the day it was acquired. Mr B he wants to reject the car. Mr B is represented... (6 pages)View decision -
Decision Reference DRN-5237473
16 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5237473 The complaint Miss Z complains Monzo Bank Ltd caused her considerable distress and inconvenience because she couldn’t access her account for two months. What happened Miss Z has a current account with Monzo Bank that she had difficulties opening. This complaint isn’t about t... (2 pages)View decision