We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-5028100
10 Oct 2024 StoneX Financial Ltd UpheldInvestmentsDRN-5028100 The complaint Mr S has complained that StoneX Financial Ltd, trading as Forex.com (‘StoneX’), closed his CFD trading account (number ending 606) because of inactivity with unrealised losses of around US$200,000. What happened Mr S had been trading with StoneX since March 20... (4 pages)View decision -
Decision Reference DRN-5072142
9 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5072142 The complaint Mr W complained that Loans 2 Go Limited (“Loans 2 Go”) irresponsibly granted two personal loans in November 2022 and September 2023 that he couldn’t afford to repay. What happened In November 2022, Mr W took out the first loan with Loans 2 Go. It was for £700,... (5 pages)View decision -
Decision Reference DRN-4948730
9 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4948730 The complaint Mr V was unhappy that Acromas Insurance Company Limited (“Acromas”) didn’t renew his Motorhome insurance policy. What happened Mr V spoke with Acromas when he was sent a renewal through for his policy. Mr V explained his travel plans for the year to clarify the... (2 pages)View decision -
Decision Reference DRN-5072681
9 Oct 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5072681 The complaint Mrs O complained about damage charges levied by Mercedes-Benz Financial Services UK Ltd trading as Mercedes-Benz Finance (‘MBFS’), under a hire purchase agreement. When I refer to what Mrs O and MBFS have said or done, it should also be taken to include things... (14 pages)View decision -
Decision Reference DRN-4987563
9 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4987563 The complaint Mr F and Mrs F have complained that an engineer working for Accredited Insurance (Europe) Ltd (‘Accredited’) caused damage to their home while dealing with a claim under a home emergency policy. As Mr F mainly seemed to deal with the claim and complaint, for e... (3 pages)View decision -
Decision Reference DRN-4962473
9 Oct 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4962473 The complaint Mr G is unhappy with the time it took for his claim to be progressed to resolution and with the way the claim was handled by Watford Insurance Company Europe Limited (“Watford Insurance”) under his motor insurance policy. What happened Following damage to his c... (2 pages)View decision -
Decision Reference DRN-5001363
9 Oct 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5001363 The complaint Mr E complains that The Royal Bank of Scotland Plc (“RBS”) passed his debt to a debt collection agency. What happened Mr E holds an account with RBS. Due to Mr E’s financial circumstances, he hasn’t made payments to the account for some time. On 1 November 2023... (3 pages)View decision -
Decision Reference DRN-5033273
9 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5033273 The complaint Miss P complains that Santander UK Plc deleted her telephone banking credentials due to an error on its part and that this caused her considerable trouble in getting the issue resolved. What happened In April 2024 Miss P spoke to Santander about a direct debit ... (2 pages)View decision -
Decision Reference DRN-5039282
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5039282 The complaint Mr S and Miss S are unhappy that Revolut ltd decided not to refund them after they were the victims of a scam. What happened On 13 August 2024 , I issued a provisional decision upholding Mr S’s complaint. That decision forms part of the reasoning of this decis... (14 pages)View decision -
Decision Reference DRN-4844774
9 Oct 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4844774 The complaint Ms J says the financial advice she received from PI Financial Ltd trading as PI Financial Dixon Sutcliffe & co (PI) was not suitable. What happened Ms J said that she was induced to transfer her pension as PI said her pension would grow faster. It didn’t m... (8 pages)View decision
