We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-4997353
9 Oct 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4997353 The complaint Mr B says STARTLINE MOTOR FINANCE LIMITED (‘Startline’) irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement he entered into. He says that if it had done it would have... (4 pages)View decision -
Decision Reference DRN-4538329
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4538329 The complaint Mrs R complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mrs R was the victim of a task-based jo... (6 pages)View decision -
Decision Reference DRN-5012256
9 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5012256 The complaint Mr A complains that J.P. Morgan Europe Limited trading as Chase blocked his account and asked him to provide information. Mr A is also unhappy with the service he received from Chase. What happened The detailed background of this complaint is well known to both... (3 pages)View decision -
Decision Reference DRN-4947868
9 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4947868 The complaint Mr N complains that Wise Payments Limited (“Wise”) suspended online access to his multi- currency account for three days resulting in him not being able to make payments or receive money. Mr N is unhappy Wise won’t lift all the restrictions until he provides ad... (3 pages)View decision -
Decision Reference DRN-5034658
9 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5034658 The complaint Mr C has complained about his car insurer Aviva Insurance Limited, he feels it didn’t communicate with him during a claim he made for his damaged car. What happened Mr C was involved in an incident in January 2023 whilst driving his car. His car was leasehold.... (2 pages)View decision -
Decision Reference DRN-4660846
8 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-4660846 The complaint Mr R has complained on behalf of F, a limited company, about the amount Aviva Insurance Limited has offered to settle a claim made on their buildings insurance policy. Reference to Aviva includes its representatives and agents. What happened The circumstances... (6 pages)View decision -
Decision Reference DRN-4567503
8 Oct 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4567503 The complaint Mr S complains that a van that was supplied to him under a credit agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, wasn’t of satisfactory quality. What happened A used van was supplied to Mr S under a hire purchase agreement and f... (3 pages)View decision -
Decision Reference DRN-5064723
8 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5064723 The complaint Mr G complains that Santander UK Plc has unreasonably threatened to make two savings accounts of which he is a trustee dormant. And that it has unreasonably requested ID documentation in respect of his two children (as the beneficiaries). Further that it discri... (5 pages)View decision -
Decision Reference DRN-4856127
8 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4856127 The complaint Mr R is unhappy with how U K Insurance Limited trading as Darwin (Darwin) handled his account after he cancelled his motor insurance policy. What happened Mr R renewed his motor insurance policy with Darwin in August 2023. In February 2024, for financial reaso... (2 pages)View decision -
Decision Reference DRN-5024790
8 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5024790 The complaint T, a charity, complains about the service it received from Santander UK Plc when it tried to open an account. What happened T says that in June 2023 it approached Santander about opening an account. It says it explained that it wasn’t a registered charity, and ... (2 pages)View decision
