We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4754909
9 Oct 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4754909 The complaint Mrs W complains about charges she was asked to pay by Stellantis Financial Services UK Limited, trading as Vauxhall Finance, at the end of a car lease period. What happened Mrs W took receipt of a used car in July 2019. She financed the deal through an agreemen... (3 pages)View decision -
Decision Reference DRN-5070855
9 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5070855 The complaint Mr C and Mrs C have complained to Inter Partner Assistance SA (IPA) that an engineer caused unnecessary damage to their property when he visited under a home emergency policy. As Mr C seemed to mainly deal with the claim and complaint, for ease, I will normall... (2 pages)View decision -
Decision Reference DRN-5057821
9 Oct 2024 The Co-operative Bank Plc UpheldMortgagesDRN-5057821 The complaint Ms K complains that The Co-operative Bank Plc trading as Platform wouldn’t allow her to take a new interest rate on her mortgage. What happened Ms K has a mortgage – it was originally taken out with Platform Funding Limited, and later (in around 2016) transferr... (4 pages)View decision -
Decision Reference DRN-4966950
9 Oct 2024 UWI Limited UpheldInsuranceDRN-4966950 The complaint Mr F’s complaint is about the handling of a claim made under his home emergency insurance policy with UWI Limited. What happened In July 2022, Mr F contacted UWI the lock of a bifold external door at his property was faulty and he was unable to secure it. UWI a... (5 pages)View decision -
Decision Reference DRN-5068670
9 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-5068670 The complaint Ms M complains that Bank of Scotland plc trading as Halifax wouldn’t allow her to port her mortgage to a new property. What happened Ms M has an interest only mortgage with Halifax. For personal and family reasons she needed to move to another property with mor... (3 pages)View decision -
Decision Reference DRN-5037171
9 Oct 2024 Santander UK Plc UpheldMortgagesDRN-5037171 The complaint Mr and Mrs T complain about what happened when they asked Santander UK Plc to provide a new five year fixed interest rate, and provide a capital repayment sum, so their mortgage would be repaid at the same time as the fixed interest rate ended. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4904629
9 Oct 2024 Trussle Lab Ltd UpheldMortgagesDRN-4904629 The complaint Miss A and Mr B have complained about poor service they received from Trussle Lab Ltd trading as Better.co.uk (and referred to here as Better) in relation to a mortgage application. What happened I won’t set out the full background to the complaint. This is be... (3 pages)View decision -
Decision Reference DRN-5070462
9 Oct 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-5070462 The complaint Mr M complains that Fund Ourselves Limited (“Fund Ourselves”) didn’t return a payment to him when he requested it. And he says he received poor service. What happened I previously issued a provisional decision on this case. It was my intention to come to a dif... (3 pages)View decision -
Decision Reference DRN-5058974
9 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5058974 The complaint Mr D has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (7 pages)View decision -
Decision Reference DRN-5017539
9 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5017539 The complaint Mr H complains about the way U K Insurance Limited (trading as Churchill) have handled and administered the motor insurance policy he has with them. In particular, he is unhappy with how they have treated him after he told them he was having financial difficult... (3 pages)View decision
