We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4856127
8 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4856127 The complaint Mr R is unhappy with how U K Insurance Limited trading as Darwin (Darwin) handled his account after he cancelled his motor insurance policy. What happened Mr R renewed his motor insurance policy with Darwin in August 2023. In February 2024, for financial reaso... (2 pages)View decision -
Decision Reference DRN-5024790
8 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5024790 The complaint T, a charity, complains about the service it received from Santander UK Plc when it tried to open an account. What happened T says that in June 2023 it approached Santander about opening an account. It says it explained that it wasn’t a registered charity, and ... (2 pages)View decision -
Decision Reference DRN-5053095
8 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5053095 The complaint Mr C complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) settled a third-party claim under his motor insurance policy despite him informing them he was in direct discussion with the third-party with a view to settling the repairs. What happened Mr... (4 pages)View decision -
Decision Reference DRN-5069565
8 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-5069565 The complaint Mrs W complains that Lendable Ltd has not credited her loan account with compensation it promised to her. What happened I issued a provisional decision about this complaint on 23 September 2024. I set out the background to this complaint as follows: “On 9 Septe... (3 pages)View decision -
Decision Reference DRN-4675585
8 Oct 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4675585 The complaint Mr H’s complaint is that a car supplied to him under a Hire Purchase Agreement (“HP Agreement”) with Oodle Financial Services Ltd (“OFSL”) was of an unsatisfactory quality. He has asked that OFSL take the car back, cancel the HP Agreement and refund his money. ... (7 pages)View decision -
Decision Reference DRN-4999388
8 Oct 2024 Lloyds Bank PLC UpheldMortgagesDRN-4999388 The complaint Mr and Mrs H complain about the way Lloyds Bank PLC dealt with them regarding their interest only mortgage. A family member, who I’ll refer to as Ms C, has represented them in bringing this complaint. What happened Mr and Mrs H have had an interest only mortgag... (4 pages)View decision -
Decision Reference DRN-4945899
8 Oct 2024 Hiscox Underwriting Limited UpheldInsuranceDRN-4945899 The complaint Mr J has complained about the way that Hiscox Underwriting Limited (‘Hiscox’) handled his information in relation to his home insurance policy quote. What happened Mr J approached Hiscox looking for a quotation for a home insurance policy in early December 202... (4 pages)View decision -
Decision Reference DRN-5057958
8 Oct 2024 Lendable Ltd UpheldConsumer CreditDRN-5057958 The complaint Mrs S says Lendable Ltd irresponsibly lent to her. What happened Mrs S took out three loans from Lendable. A summary of her borrowing follows. loan taken out value, £ term in months monthly repayment, £ total repayable, £ 1 01/10/2021 £1,000 12 101.58 £1,218.91... (3 pages)View decision -
Decision Reference DRN-5057979
8 Oct 2024 Stagemount Limited UpheldConsumer CreditDRN-5057979 The complaint Ms F complains that Stagemount Limited trading as Quidmarket was irresponsible to lend to her on four occasions. What happened Quidmarket agreed four loans for Ms F from October 2023 to May 2024. I’ve summarised some of the information it provided about these... (5 pages)View decision -
Decision Reference DRN-5012507
8 Oct 2024 County Insurance Services Limited UpheldInsuranceDRN-5012507 The complaint Mr S is unhappy with the way County Insurance Services Limited (CIS) sold and renewed his home insurance policy. What happened Mr S has brought his complaint through a representative. For simplicity, any reference to Mr S within this decision includes his repre... (8 pages)View decision
