We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-5045137
10 Oct 2024 Nationwide Building Society UpheldMortgagesDRN-5045137 The complaint Mr R and Mrs M complain that Nationwide Building Society unfairly declined their application to extend the borrowing on their mortgage, and port their existing lending to a new property. They said they had to pay more interest and an early repayment charge (“ER... (6 pages)View decision -
Decision Reference DRN-4962125
10 Oct 2024 Vitality Corporate Services Limited UpheldInsuranceDRN-4962125 The complaint Mrs T is unhappy that Vitality Corporate Services Limited trading as VitalityLife (‘Vitality’) didn’t act on an instruction to remove a financial advisor from the policy. What happened Mrs T’s husband had a professional connection with a company whose services ... (2 pages)View decision -
Decision Reference DRN-3944985
10 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3944985 The complaint Mrs A has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.... (6 pages)View decision -
Decision Reference DRN-4598017
10 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4598017 The complaint O has complained that U K Insurance Limited (UKI) has rejected its claim under its Property Owners insurance policy for damage to a rental property it owns. Any reference to UKI includes its agents. O is represented by Mr H. What happened O’s property was damag... (3 pages)View decision -
Decision Reference DRN-5028100
10 Oct 2024 StoneX Financial Ltd UpheldInvestmentsDRN-5028100 The complaint Mr S has complained that StoneX Financial Ltd, trading as Forex.com (‘StoneX’), closed his CFD trading account (number ending 606) because of inactivity with unrealised losses of around US$200,000. What happened Mr S had been trading with StoneX since March 20... (4 pages)View decision -
Decision Reference DRN-5072142
9 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5072142 The complaint Mr W complained that Loans 2 Go Limited (“Loans 2 Go”) irresponsibly granted two personal loans in November 2022 and September 2023 that he couldn’t afford to repay. What happened In November 2022, Mr W took out the first loan with Loans 2 Go. It was for £700,... (5 pages)View decision -
Decision Reference DRN-4948730
9 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4948730 The complaint Mr V was unhappy that Acromas Insurance Company Limited (“Acromas”) didn’t renew his Motorhome insurance policy. What happened Mr V spoke with Acromas when he was sent a renewal through for his policy. Mr V explained his travel plans for the year to clarify the... (2 pages)View decision -
Decision Reference DRN-5072681
9 Oct 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5072681 The complaint Mrs O complained about damage charges levied by Mercedes-Benz Financial Services UK Ltd trading as Mercedes-Benz Finance (‘MBFS’), under a hire purchase agreement. When I refer to what Mrs O and MBFS have said or done, it should also be taken to include things... (14 pages)View decision -
Decision Reference DRN-4987563
9 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4987563 The complaint Mr F and Mrs F have complained that an engineer working for Accredited Insurance (Europe) Ltd (‘Accredited’) caused damage to their home while dealing with a claim under a home emergency policy. As Mr F mainly seemed to deal with the claim and complaint, for e... (3 pages)View decision -
Decision Reference DRN-4962473
9 Oct 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4962473 The complaint Mr G is unhappy with the time it took for his claim to be progressed to resolution and with the way the claim was handled by Watford Insurance Company Europe Limited (“Watford Insurance”) under his motor insurance policy. What happened Following damage to his c... (2 pages)View decision
