We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4844774
9 Oct 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4844774 The complaint Ms J says the financial advice she received from PI Financial Ltd trading as PI Financial Dixon Sutcliffe & co (PI) was not suitable. What happened Ms J said that she was induced to transfer her pension as PI said her pension would grow faster. It didn’t m... (8 pages)View decision -
Decision Reference DRN-4814824
9 Oct 2024 Anomaly Consultants Limited UpheldInvestmentsDRN-4814824 The complaint Mr and Mrs C complain that Anomaly Consultants Ltd (‘AMC’) mishandled their stocks and shares ISA transfer, which caused them a loss after the transfer was cancelled. What happened Mr and Mrs C each hold investment ISAs with Fidelity. They have been receiving fi... (4 pages)View decision -
Decision Reference DRN-5071813
9 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5071813 The complaint Mrs V complains Vanquis Bank Limited allowed fraudsters to take over her credit card account and make disputed transactions. Mrs V complains that this has caused her a lot of distress and inconvenience – she wants her account closed. What happened Mrs V has a c... (3 pages)View decision -
Decision Reference DRN-4795646
9 Oct 2024 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4795646 The complaint Mr V complains about the quality of a car he has been financing through an agreement with Toyota Financial Services (UK) PLC, trading as Redline Finance (who I’ll call TFS). What happened Mr V took receipt of a used car in July 2023. He financed the deal throug... (3 pages)View decision -
Decision Reference DRN-5072211
9 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5072211 The complaint A company, which I will refer to as N, complains that HSBC UK Bank Plc and its associates failed to issue a bank guarantee (also referred to as a performance bond) in a reasonable time. What happened HSBC told us: On 13 December 2021 N submitted an applicat... (4 pages)View decision -
Decision Reference DRN-5015745
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015745 The complaint Mr S complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr S is professionally represented in bringing his complaint to our service, but for ease of reading I’ll refer to all submissions as being made by Mr S directly. Wh... (10 pages)View decision -
Decision Reference DRN-5072167
9 Oct 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5072167 The complaint Mr M has complained about Hitachi Capital (UK) Plc, now trading as Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relati... (9 pages)View decision -
Decision Reference DRN-4994797
9 Oct 2024 Zurich Insurance Company Ltd UpheldInsuranceDRN-4994797 The complaint Ms A complains about Zurich Insurance Company Limited’s handling of her buildings insurance claim. All references to Zurich also include its appointed agents. What happened The below is intended to be a summary of the complaint, therefore it doesn’t detail ever... (3 pages)View decision -
Decision Reference DRN-4974060
9 Oct 2024 Ageas Insurance Limited UpheldInsuranceDRN-4974060 The complaint Ms T is unhappy with Ageas Insurance Limited’s (AIL) handling of a claim she made against her motor insurance policy and she feels that a hasty and incorrect decision on liability was reached. What happened In September 2023, Ms T was involved in a collision w... (4 pages)View decision -
Decision Reference DRN-5069559
9 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5069559 The complaint Mr M complains Aviva Insurance Limited unfairly avoided his property owners insurance policy and declined his claim. Aviva’s been represented by an agent. For simplicity I’ve referred to the agent’s actions as being Aviva’s own. What happened Mr M owned a pro... (5 pages)View decision
