We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5017539
9 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5017539 The complaint Mr H complains about the way U K Insurance Limited (trading as Churchill) have handled and administered the motor insurance policy he has with them. In particular, he is unhappy with how they have treated him after he told them he was having financial difficult... (3 pages)View decision -
Decision Reference DRN-5068908
9 Oct 2024 BARCLAYS INVESTMENT SOLUTIONS LIMITED UpheldInvestmentsDRN-5068908 The complaint Mr W complains that Barclays Investment Solutions Limited (“Barclays”) failed to transfer his shares following a corporate action. He says this meant he couldn’t trade them for around a year, couldn’t exercise his voting rights, and that he spent a lot of time ... (3 pages)View decision -
Decision Reference DRN-5070360
9 Oct 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-5070360 The complaint Mr and Mrs M complain about the way Hastings Insurance Services Limited handled their home insurance renewal (Hastings arranged cover for them, rather than providing it). As Mr M has been the main correspondent on the complaint, for ease I’ve only referred to h... (3 pages)View decision -
Decision Reference DRN-4997353
9 Oct 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4997353 The complaint Mr B says STARTLINE MOTOR FINANCE LIMITED (‘Startline’) irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a hire purchase agreement he entered into. He says that if it had done it would have... (4 pages)View decision -
Decision Reference DRN-4538329
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4538329 The complaint Mrs R complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mrs R was the victim of a task-based jo... (6 pages)View decision -
Decision Reference DRN-5012256
9 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5012256 The complaint Mr A complains that J.P. Morgan Europe Limited trading as Chase blocked his account and asked him to provide information. Mr A is also unhappy with the service he received from Chase. What happened The detailed background of this complaint is well known to both... (3 pages)View decision -
Decision Reference DRN-4947868
9 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4947868 The complaint Mr N complains that Wise Payments Limited (“Wise”) suspended online access to his multi- currency account for three days resulting in him not being able to make payments or receive money. Mr N is unhappy Wise won’t lift all the restrictions until he provides ad... (3 pages)View decision -
Decision Reference DRN-5034658
9 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-5034658 The complaint Mr C has complained about his car insurer Aviva Insurance Limited, he feels it didn’t communicate with him during a claim he made for his damaged car. What happened Mr C was involved in an incident in January 2023 whilst driving his car. His car was leasehold.... (2 pages)View decision -
Decision Reference DRN-4660846
8 Oct 2024 Aviva Insurance Limited UpheldInsuranceDRN-4660846 The complaint Mr R has complained on behalf of F, a limited company, about the amount Aviva Insurance Limited has offered to settle a claim made on their buildings insurance policy. Reference to Aviva includes its representatives and agents. What happened The circumstances... (6 pages)View decision -
Decision Reference DRN-4567503
8 Oct 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4567503 The complaint Mr S complains that a van that was supplied to him under a credit agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, wasn’t of satisfactory quality. What happened A used van was supplied to Mr S under a hire purchase agreement and f... (3 pages)View decision
