We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-5246391
17 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5246391 The complaint Mrs W complains Santander UK Plc (“Santander”) blocked and then closed her account after she explained she was disputing payments to car rental firms and thereby put her into an unarranged overdraft. What happened The details of this complaint are well known by... (3 pages)View decision -
Decision Reference DRN-5221219
17 Jan 2025 Skipton Building Society UpheldMortgagesDRN-5221219 The complaint Mr H complains that Skipton Building Society have unfairly managed his mortgage over several years, including how the mortgage has been calculated and how Skipton have applied interest to it. What happened Mr H’s mortgage was sold through a broker in 2008. This... (4 pages)View decision -
Decision Reference DRN-5070504
17 Jan 2025 AJ Bell Management Limited UpheldInvestmentsDRN-5070504 The complaint Mr Z complained about AJ Bell Management Limited (AJ Bell). He said he noticed a transaction had been applied to his account, in relation to one of his funds, that he thought was incorrect. He said AJ Bell needs to put things right, as the mistake it made has i... (4 pages)View decision -
Decision Reference DRN-5268022
17 Jan 2025 HDI Global Specialty SE UpheldInsuranceDRN-5268022 The complaint Mr T has complained that HDI Global Specialty SE unfairly rejected a claim he made under his home buildings insurance policy. What happened In April 2023 Mr T said he noticed the tiles lifting from his wet room. He made arrangements for repairs to be carried ou... (4 pages)View decision -
Decision Reference DRN-5265686
17 Jan 2025 Vitality Health Limited UpheldInsuranceDRN-5265686 The complaint Mrs S complains that Vitality Health Limited has turned down a claim she made on a group private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the key... (6 pages)View decision -
Decision Reference DRN-5215322
17 Jan 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5215322 The complaint Mr and Mrs S complain, through their solicitor. that a charge registered on the title to their property in 2005 by Barclays Bank UK PLC for a loan wasn’t cleared off the title at the Land Registry although the loan had been redeemed. Mr and Mrs S want the bank ... (3 pages)View decision -
Decision Reference DRN-5269586
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5269586 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened Mr D has told us that i... (8 pages)View decision -
Decision Reference DRN-5153439
17 Jan 2025 Skipton Building Society UpheldMortgagesDRN-5153439 The complaint Mr H complains that Skipton Building Society unfairly uploaded a marker about him to the National Hunter database. What happened In October 2023 Mr H and his partner applied for a joint mortgage with Skipton. Skipton declined their application because it says ... (4 pages)View decision -
Decision Reference DRN-5235378
17 Jan 2025 Amtrust Europe Limited UpheldInsuranceDRN-5235378 The complaint Miss S has complained about her building warranty provider Amtrust Europe Limited. She is unhappy because it won’t refund her the cost of a report. What happened Miss S noted water damage in a bedroom. As her property benefitted from a building warranty she c... (3 pages)View decision -
Decision Reference DRN-5149890
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149890 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an investment opportunity through social media. An individual with a significant following said they could help her invest her money so she signed u... (7 pages)View decision