We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-5017500
8 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5017500 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard registered a default on his credit file. What happened Mr B holds a credit card account with Barclaycard. In May 2023 Mr B contacted Barclays and explained that his financial circumstances had chan... (3 pages)View decision -
Decision Reference DRN-5067287
8 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5067287 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t reimbursed the funds he lost when he fell victim to a scam. What happened Mr H says that after replying to a social media advert, he received a welcome email from an online trading platform and was assigned an... (10 pages)View decision -
Decision Reference DRN-5030538
8 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-5030538 The complaint Mr and Mrs B complain about how Acromas Insurance Company Limited dealt with a claim against a breakdown assistance policy. Reference to Acromas includes its agents. What happened Mr and Mrs B have breakdown assistance cover as a benefit of a current account. ... (6 pages)View decision -
Decision Reference DRN-5053048
8 Oct 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5053048 The complaint Mr J is unhappy with the end of contract charges being applied by Santander Consumer (UK) Plc trading as Santander Consumer Finance, after they had supplied him with a car under a conditional sale agreement. What happened In March 2020, Mr J was supplied with ... (5 pages)View decision -
Decision Reference DRN-5067763
8 Oct 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-5067763 The complaint Mr S complains about a car supplied to him on hire purchase by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’). What happened The parties are familiar with the background details of this complaint – so I will briefly summa... (5 pages)View decision -
Decision Reference DRN-5054052
8 Oct 2024 Action 365 Ltd UpheldInsuranceDRN-5054052 The complaint Mr J or “X” complains that Action 365 Ltd (trading as Pukka Services) unfairly cancelled his motor insurance policy. What happened The subject matter of the insurance and the complaint is a car, that had first been registered in 2009. From 10 March 2022, Mr J... (7 pages)View decision -
Decision Reference DRN-5067784
8 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5067784 The complaint Mr B complains that BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (“BMWFS”) charged him for excess mileage when he exercised his right to voluntary termination to end his car finance agreement. What happened I sent Mr B and BMWFS my p... (10 pages)View decision -
Decision Reference DRN-4996231
8 Oct 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4996231 The complaint Mrs T has complained that Domestic & General Insurance Plc (D&G) unfairly declined a claim under an appliance warranty. What happened Mrs T contacted D&G to arrange a repair for her washing machine. She said the spin cycle was very loud. When the e... (2 pages)View decision -
Decision Reference DRN-5067552
8 Oct 2024 Intrum Mortgages UK Finance Limited UpheldMortgagesDRN-5067552 The complaint Mr and Mrs W complain about the way that Intrum Mortgages UK Finance Limited trading as Mars Capital dealt with a request for a discounted payment offer. What happened In 2007, Mr and Mrs W took out a secured loan over a term of 25 years. The loan is now owned ... (3 pages)View decision -
Decision Reference DRN-5066889
8 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5066889 The complaint Ms H complains that Inter Partner Assistance SA (IPA) has turned down a medical expenses claim she made on a travel insurance policy. What happened Ms H held an annual travel insurance policy which provided European cover. In July 2023, Ms H was abroad in a cou... (4 pages)View decision
