We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5049555
7 Oct 2024 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-5049555 The complaint Miss K complains that Bank of Ireland (UK) plc, trading as Post Office Money, didn’t properly check that a loan was affordable for her before lending to her. What happened Miss K entered into a fixed sum loan agreement with Post Office Money for a loan of £9,00... (3 pages)View decision -
Decision Reference DRN-4969345
7 Oct 2024 Bank of Scotland Plc UpheldMortgagesDRN-4969345 The complaint Miss M complains that Bank of Scotland plc failed to provide her with copies of mortgage statements, despite several requests. To put matters right Miss M said she wanted Bank of Scotland to provide her with the statements she had requested. What happened Miss ... (3 pages)View decision -
Decision Reference DRN-5066851
7 Oct 2024 Nationwide Building Society UpheldMortgagesDRN-5066851 The complaint Mr C complains that Nationwide Building Society incorrectly recorded a marker against him on a fraud prevention database in connection with a mortgage application. What happened Mr C was a director and shareholder of a limited company. This company employed Mr ... (4 pages)View decision -
Decision Reference DRN-5038646
7 Oct 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5038646 The complaint Miss A complains about how Mitsubishi HC Capital UK Plc, trading as Novuna Personal Finance (“Novuna”), dealt with her claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to the installation of some doors and windows. What happen... (3 pages)View decision -
Decision Reference DRN-4874441
7 Oct 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4874441 The complaint Mrs S complains about the quality of a car supplied via a hire purchase agreement by N.I.I.B. Group Limited trading as Northridge Finance (‘NF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise ... (4 pages)View decision -
Decision Reference DRN-5012092
7 Oct 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5012092 The complaint Mr I complains that National Westminster Bank Plc closed his account without giving him a reason and that it delayed releasing the balance of funds in the account. What happened Mr I had an account with NatWest. On or about 22 December 2023 the bank placed rest... (2 pages)View decision -
Decision Reference DRN-4795366
7 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4795366 The complaint Mr R complains he couldn’t access his online account with Creation Consumer Financial Services trading as Creation for five months. What happened Mr R entered into a revolving credit agreement with Creation in October 2021. In November 2023, Mr R tried to log ... (2 pages)View decision -
Decision Reference DRN-4950673
7 Oct 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4950673 The complaint Mr B complains that Wise Payments Limited (Wise) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B says he had recently come to the UK to escape the war in Ukraine. He lost all his possessions because of the war and was lookin... (5 pages)View decision -
Decision Reference DRN-5037480
7 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5037480 The complaint Mr and Mrs H complain Nationwide Building Society gave them incorrect information about an international payment to their account and this has resulted in inconvenience and loss to them. What happened The details of this complaint are well known to both parties... (2 pages)View decision -
Decision Reference DRN-5034731
7 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5034731 The complaint Mr R complains that Admiral Insurance (Gibraltar) Limited mishandled his claim on his motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a hatchback car, first registered in August 2017. For the year from... (3 pages)View decision
