We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4939742
4 Oct 2024 Santander UK Plc UpheldMortgagesDRN-4939742 The complaint Mr D and Miss H complain that Santander UK Plc has paid ground rent for their property, plus requested legal fees, and added this to their Buy To Let mortgage. And because Santander signed a consent order, they can no longer challenge the excessive fees. What h... (8 pages)View decision -
Decision Reference DRN-5046745
4 Oct 2024 Quidie Limited UpheldConsumer CreditDRN-5046745 The complaint Miss C complains that Quidie Limited trading as Fernovo (“Quidie”) gave her loans she couldn’t afford to repay and the debt has had an impact on her mental health. What happened A summary of Miss C’s borrowing can be found in the table below. loan number loan... (9 pages)View decision -
Decision Reference DRN-5060501
4 Oct 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5060501 The complaint Mr M complains that St. James’s Place Wealth Management Plc (“SJP”) has provided him with a poor service in relation to its advisory service. What happened Mr M received an advisory service from SJP, in which he held several investments – including a Retirement... (9 pages)View decision -
Decision Reference DRN-5061484
4 Oct 2024 MBNA Limited UpheldBanking and PaymentsDRN-5061484 The complaint Mr C complains that MBNA Limited hasn’t refunded a payment he made to purchase a car he says is faulty. What happened In January 2022, Mr C purchased a used car from a car dealership. The cash price of the car was £6,250 and he paid £1,250 of that using his MBN... (5 pages)View decision -
Decision Reference DRN-5061535
4 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5061535 The complaint Mr and Mrs B complain that U K Insurance Limited trading as Direct Line (UKI) unfairly avoided their policy and refused to pay a fire claim under their home insurance policy. What happened The details of this complaint are known to all parties, so I won’t repea... (5 pages)View decision -
Decision Reference DRN-5030064
4 Oct 2024 A Shade Greener (Boilers) Llp UpheldConsumer CreditDRN-5030064 The complaint Mrs F complains about a gas boiler and related service and maintenance contract supplied under a regulated conditional sale agreement by A Shade Greener (Boilers) LLP (“ASG”). Mrs F is represented in her complaint by a relative, Mr B. When I refer to things sai... (17 pages)View decision -
Decision Reference DRN-5061787
4 Oct 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5061787 The complaint Mr R has complained about the way his insurer, Inter Partner Assistance SA (‘IPA’) , dealt with a claim he made on his home emergency policy. IPA is the underwriter of this policy i.e. the insurer. During the claim Mr R also dealt with other businesses who act... (6 pages)View decision -
Decision Reference DRN-4988216
4 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-4988216 The complaint Mrs T and Mr T complain about the price quoted by U K Insurance Limited (“UKI”) to renew their home insurance policy. Mr T has acted as the main representative during the complaint process. So, for ease of reference, I will refer to any actions taken, or comme... (3 pages)View decision -
Decision Reference DRN-5061463
4 Oct 2024 Fairmead Insurance Limited UpheldInsuranceDRN-5061463 The complaint Ms A has complained about her let property insurer FAIRMEAD INSURANCE LIMITED. She thinks it caused delays, allowing damage at her property to get worse. She thinks it owes her additional money for repairs, plus loss of rent. What happened Ms A was notified of... (5 pages)View decision -
Decision Reference DRN-4915380
4 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-4915380 The complaint Mr P has complained about esure Insurance Limited’s handling of his motor insurance claim. What happened Mr P had a motor insurance policy with esure. In January 2024, he was involved in a non- fault accident where a third-party caused damage to his car. He mad... (3 pages)View decision
