We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5040259
2 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5040259 The complaint Mr H is unhappy with how esure Insurance Limited dealt with a motor insurance claim. What happened Mr H held a motor insurance policy was esure. In October 2022, Mr H was involved in an accident involving another vehicle. He notified esure and the matter was c... (4 pages)View decision -
Decision Reference DRN-4609394
2 Oct 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4609394 The complaint Mr D has complained that National Westminster Bank Plc (“NatWest”) acted inappropriately when it increased his overdraft limit twice in 2017. He also believes the bank failed to spot the unusual activity on his account or the fact that he was struggling with a ... (4 pages)View decision -
Decision Reference DRN-4985434
2 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-4985434 The complaint Mr L has complained about his previous car insurer esure Insurance Limited (Esure). He wanted to cancel his policy but ended up having to cancel his direct debit. What happened On 7 January 2024, following an accident, Mr L found he no longer required his ins... (3 pages)View decision -
Decision Reference DRN-5056293
2 Oct 2024 Equifax Limited UpheldConsumer CreditDRN-5056293 The complaint Mr B says Equifax Limited held incorrect data about him, which caused a credit application he made to be declined. What happened Mr B says he was declined for credit with a provider I’ll refer to as Company A. He says Company A referred to Equifax when it noti... (5 pages)View decision -
Decision Reference DRN-4939493
2 Oct 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4939493 The complaint Miss D complains about the quality of a car she has been financing through an agreement with STARTLINE MOTOR FINANCE LIMITED (Startline). What happened Miss D took receipt of a used car in July 2023. She financed the deal through an agreement with Startline. At... (3 pages)View decision -
Decision Reference DRN-5056119
2 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5056119 The complaint Ms C complains that Revolut Ltd hasn’t protected her from losing money to a safe account scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms C has explained that on 26 Octob... (9 pages)View decision -
Decision Reference DRN-5023564
2 Oct 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-5023564 The complaint Mr T complained that Acromas Insurance Company Limited (“Acromas”) unfairly held him 100% at fault for an accident which he claimed for under his car policy. Mr T had representation for the claim, but for ease and simplicity, I’ll only refer to Mr T. What happe... (2 pages)View decision -
Decision Reference DRN-5030656
2 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5030656 The complaint Miss D complains that Admiral Insurance (Gibraltar) Limited cancelled her motor insurance policy due to non-payment of her monthly premium when she wasn’t able to contact them to make the outstanding payment. What happened Miss D had insurance for her car with ... (6 pages)View decision -
Decision Reference DRN-4995953
2 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4995953 The complaint Mr C complains that Santander UK Plc reduced his overdraft without informing him, closed his account and passed the debt to collections. What happened Mr C holds an account with Santander. In February 2024 he received a text from Santander advising him that he ... (3 pages)View decision -
Decision Reference DRN-4961577
2 Oct 2024 Novia Financial Plc UpheldInvestmentsDRN-4961577 The complaint Mr B complains that Novia Financial plc, trading as Wealthtime, caused delays in transferring his ISA to another provider. He says Novia delayed selling his investments, so he received less money than he should have, and that he had to pay interest on his mortg... (4 pages)View decision
