We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-5055117
1 Oct 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5055117 The complaint Miss W has complained that Royal & Sun Alliance Insurance Limited (RSA) unfairly declined a claim on her pet insurance policy. What happened Miss W took out a pet insurance policy with RSA in November 2022. In 2023 her dog was treated by the vet for benign... (3 pages)View decision -
Decision Reference DRN-5043156
1 Oct 2024 Haven Insurance Company Limited UpheldInsuranceDRN-5043156 The complaint Mr B has complained about the fact that Haven Insurance Company Limited cancelled his commercial vehicle insurance policy and refused to deal with his claim for damage to it on the basis he didn’t tell it his truck was modified. He’s also complained about the a... (4 pages)View decision -
Decision Reference DRN-5012356
1 Oct 2024 Paragon Bank Plc UpheldBanking and PaymentsDRN-5012356 The complaint Mr K complains about delays by Paragon Bank Plc trading as Paragon when processing an application to add an additional account holder to his fixed rate bond. What happened Mr K opened a fixed rate ISA with Paragon in September 2021 that matured the following y... (3 pages)View decision -
Decision Reference DRN-3939218
1 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3939218 The complaint Mr P has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (5 pages)View decision -
Decision Reference DRN-5053994
1 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5053994 Complaint B, a limited company, complains that HSBC UK Bank Plc didn’t do more to help after it fell victim to a scam. The complaint has been brought on behalf of B by one of its directors, Mrs C. For simplicity’s sake, I have generally referred to Mrs C in this decision Bac... (4 pages)View decision -
Decision Reference DRN-5054789
1 Oct 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5054789 The complaint Miss W complains about the way Admiral Insurance (Gibraltar) Limited handled a claim she made under her car insurance policy. What happened Miss W was involved in an accident with another car. Admiral recorded the accident as non fault and the car as a total lo... (3 pages)View decision -
Decision Reference DRN-5036480
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036480 The complaint Mr W1, as a beneficiary of funds from his late father’s (Mr W) Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his ... (12 pages)View decision -
Decision Reference DRN-5040838
1 Oct 2024 Clydesdale Bank Plc UpheldMortgagesDRN-5040838 The complaint Miss E has complained that Clydesdale Bank Plc trading as Yorkshire Bank incorrectly completed her application form for a Support for Mortgage Interest Loan. Miss E has claimed that she’s suffered a financial loss as a result. What happened In August 2023 Miss... (5 pages)View decision -
Decision Reference DRN-5036461
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036461 The complaint Mr W2, as a beneficiary of funds from his late father’s (Mr W) Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his ... (12 pages)View decision -
Decision Reference DRN-5036474
1 Oct 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5036474 The complaint Miss W, as a beneficiary of funds from her late father’s Retirement Account (RA), says St. James's Place Wealth Management Plc (SJP) was negligent because: - It failed to ensure Mr W had completed an Expression of Wishes (EOW) form in respect of his RA, wh... (12 pages)View decision
