We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-5041911
1 Oct 2024 esure Insurance Limited UpheldInsuranceDRN-5041911 The complaint Miss T complains about how esure Insurance Limited dealt with a claim against her motor insurance policy. Miss T’s father, Mr T, is assisting her in bringing her complaint. Reference to esure includes its agents. What happened In summary, Miss T has a motor in... (4 pages)View decision -
Decision Reference DRN-5047698
1 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5047698 The complaint Mr B has complained that Barclays Bank UK PLC failed to safeguard him when he started to gamble compulsively during March 2020. Background Mr B is a vulnerable consumer and has a number of mental health issues, including a diagnosis of Bi-Polar. In March 2020,... (4 pages)View decision -
Decision Reference DRN-5038876
1 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5038876 The complaint Mr M is unhappy U K Insurance Limited (UKI) declined his claim, under his motor insurance policy, for rodent damage to his vehicle and have logged it as a fraudulent claim. What happened In December 2023 Mr M discovered mechanical issues with his car. He said ... (6 pages)View decision -
Decision Reference DRN-5054497
1 Oct 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-5054497 The complaint N, a limited company represented by a director who I’ll refer to as “Miss L” throughout the rest of this decision, complains TIDE PLATFORM LTD has unfairly held it liable for approximately £7,000’s worth of disputed transactions. What happened N has an account ... (2 pages)View decision -
Decision Reference DRN-4909424
1 Oct 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4909424 The complaint Mr S complains that American Express Services Europe Limited reduced his credit limit without giving him prior notification. As a result, he exceeded his credit limit, which in turn affected his credit score. What happened Mr S had a British Airways branded cre... (3 pages)View decision -
Decision Reference DRN-4858119
1 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4858119 The complaint Mrs B complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of a scam. Mrs B is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision -
Decision Reference DRN-5028410
1 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5028410 The complaint Ms A says Barclays Bank UK PLC lied to her about having sent copy statements. What happened Ms A requested three months’ statements to be sent by post. When they did not arrive she messaged Barclays again and was told there had been a technical issue so they ha... (2 pages)View decision -
Decision Reference DRN-5053616
1 Oct 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5053616 The complaint Mrs B complains that American Express Services Europe Limited treated her unfairly regarding a dispute about a transaction funding a property rental. What happened In July 2023 Mrs B was interested in a property rental on an introducer ... (9 pages)View decision -
Decision Reference DRN-5042848
1 Oct 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5042848 The complaint Mr and Mrs V feel that Barclays unfairly applied an early repayment charge (ERC) when they redeemed their mortgage early. What happened Mr and Mrs V had a mortgage with Barclays and were paying a fixed interest rate of 1.17% until 30 November 2023. It was Mr ... (5 pages)View decision -
Decision Reference DRN-5053626
1 Oct 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5053626 The complaint Mr H is unhappy with how Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) handled a quality of service claim he made to them. What happened Mr H booked flights for his family via a travel agent I shall call “D” in June 2022 to the sum of £1243.98 fo... (6 pages)View decision
