We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-5717865
26 Jul 2025 Vanguard Asset Management, Ltd UpheldInvestmentsDRN-5717865 The complaint Mr G complains that Vanguard Asset Management Limited took far too long to tell him that they were unable to accept a partial cash ISA transfer into his investment ISA with them. Mr G would now like Vanguard to recompense him for the financial impact that he sa... (6 pages)View decision -
Decision Reference DRN-5716407
25 Jul 2025 One Call Insurance Services Limited UpheldInsuranceDRN-5716407 The complaint Miss K complains about the service received from One Call Insurance Services Limited regarding her car insurance policy. What happened Miss K took out a car insurance policy through One Call in September 2024. Miss K contacted One Call through their live chat. ... (6 pages)View decision -
Decision Reference DRN-5509785
25 Jul 2025 Whiting Group Limited UpheldPensions and AnnuitiesDRN-5509785 The complaint The estate of Mr A complains that Whiting Group Limited (Whiting) provided him with negligent financial advice to access and transfer the benefits of his Defined Benefit Occupational Pension (DB Scheme), causing him a financial loss. What happened The complaint... (9 pages)View decision -
Decision Reference DRN-5683395
25 Jul 2025 TrinityBridge Limited UpheldInvestmentsDRN-5683395 The complaint Mrs G complains about TrinityBridge Limited trading as Close Brothers Asset Management referred to as “CBAM”. In summary, she says: CBAM acted unfairly in managing a large holding – namely Synthomer Plc Shares (referred to as “Synthomer”) – with a value exc... (19 pages)View decision -
Decision Reference DRN-5383365
25 Jul 2025 Lloyds Bank PLC UpheldConsumer CreditDRN-5383365 The complaint Mr G complains about the quality of a car supplied to him through a hire purchase agreement with Lloyds Bank PLC (“Lloyds”). What happened Mr G acquired a car through a hire purchase agreement over a term of four years in February 2022. The car was around one y... (5 pages)View decision -
Decision Reference DRN-5715465
25 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5715465 The complaint Mr P complains Barclays Bank UK PLC trading as Barclaycard didn’t handle his section 75 / chargeback claim fairly and repeatedly failed to make reasonable adjustments. What happened Mr P has an account with Barclaycard and has been a customer for many years. Mr... (4 pages)View decision -
Decision Reference DRN-5472832
25 Jul 2025 TSB Bank plc UpheldBanking and PaymentsDRN-5472832 The complaint Mr S complains about the level of service provided by TSB Bank plc when he called to ask about overdraft charges. What happened Mr S held an account with TSB with an arranged overdraft facility. In December 2024, he called TSB to set up a standing order to one ... (2 pages)View decision -
Decision Reference DRN-5706555
25 Jul 2025 Vanquis Bank Limited UpheldBanking and PaymentsDRN-5706555 The complaint Mr W complains that Vanquis Bank Limited failed to close his credit card account, or reduce his credit limit, when requested. He said this has put him in a difficult financial position. What happened Mr W holds a credit card account with Vanquis. The card has ... (3 pages)View decision -
Decision Reference DRN-4914994
25 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4914994 The complaint Miss W complains that Monzo Bank Ltd won’t reimburse her money she lost after she was defrauded. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In January 2024, Miss W received a teleph... (3 pages)View decision -
Decision Reference DRN-5698558
25 Jul 2025 Society of Lloyd's UpheldInsuranceDRN-5698558 The complaint L, a company, represented by its director, in turn represented by a claims management company, “K”, has complained about Society of Lloyd’s (SOL). SOL provides the insurance for L’s property. When L made a fire claim, SOL said L was underinsured and paid only a... (4 pages)View decision
