We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4815220
14 Jun 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4815220 The complaint H, a limited company, complains that The Royal Bank of Scotland Plc wrongly contacted a third party about its account and didn’t act with reasonable care. What happened H says that in October 2023 one of its director/owners ceased their involvement with the compan... (3 pages)View decision -
Decision Reference DRN-4852952
14 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4852952 The complaint Mr M complains about the market value Admiral Insurance (Gibraltar) Limited (Admiral) placed on his car when settling a claim made under his car insurance. What happened Mr M had car insurance with Admiral. Mr M’s car was damaged in an accident, so he made a claim... (5 pages)View decision -
Decision Reference DRN-4649970
14 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4649970 The complaint Mrs B and Mrs E complain that Barclays Bank UK PLC won’t refund the money they lost when they were the victims of a scam. What happened In January 2023, Mrs B says she saw a well-known television personality talking about trading in cryptocurrency. She was interes... (6 pages)View decision -
Decision Reference DRN-4759332
14 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4759332 The complaint Ms B and Mr G complain that Barclays Bank UK PLC won’t refund all the money they lost when they were the victim of two scams. What happened Ms B and Mr G have been the victims of two scams, relating to investment in cryptocurrency. 1 st scam In May 2020, Ms B and ... (6 pages)View decision -
Decision Reference DRN-4394161
14 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4394161 The complaint Mr B complains Moneybarn No.1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement as it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr B entered into the conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-4524388
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4524388 The complaint Mr K complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost as a result. What happened The details of what happened here are well known to all ... (4 pages)View decision -
Decision Reference DRN-4831893
13 Jun 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4831893 The complaint Mr T has complained about delays caused by Scottish Equitable Plc (trading as Aegon) during the switch of his pension. What happened Mr T wanted to switch his pension from Royal London to Scottish Equitable. I outline what I consider to be the relevant chronology ... (7 pages)View decision -
Decision Reference DRN-4790725
13 Jun 2024 Santander UK Plc UpheldInsuranceDRN-4790725 The complaint Mr O is unhappy that Santander UK Plc mis-sold him a pension life cover plan, a life insurance policy (‘the policy’). What happened Santander sold the policy to Mr O in around 1997 alongside a mortgage. In 2023, the insurer of the policy wrote to Mr O to say that ... (3 pages)View decision -
Decision Reference DRN-4818143
13 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4818143 The complaint Miss J is unhappy about a default that NewDay Ltd trading as Marbles (NewDay) has applied to her credit file. What happened In January 2018, Miss J’s account with NewDay fell into arrears. It sent her a default notice in July 2018 advising that if payment were not... (2 pages)View decision -
Decision Reference DRN-4706832
13 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4706832 The complaint Mrs K complains that Bank of Scotland plc (trading as Halifax) closed her account without providing an explanation or warning. Mrs K said she didn’t receive the notice letter that Halifax says it sent. She is also unhappy with the service she received when she vis... (4 pages)View decision
